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Member Advocate - Phoenix, AZ

UnitedHealth Group
Phoenix, AZ
View UnitedHealth Group Company Profile


Position Description:

Talk about meaningful work. Talk about an important role. Let's talk about your next career move. Due to our expanding business, UnitedHealth Group is seeking Member Advocates who share our passion for helping others live healthier lives. As one of the world's leading health care companies, UnitedHealth Group is pursuing innovative new ways to operate our service centers and improve on our ability to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. Take this opportunity and begin doing your life's best work.

What makes your clinical career greater with UnitedHealth Group? You'll work within an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere.

Primary Responsibilities:

  • Take inbound calls from members

  • Review their information in the EMR system

  • Update member records accurately if needed

  • Document all of your work throughout the day

  • You must be available at all times to communicate with your team members

  • Other duties as assigned


Required Qualifications:

  • High School Diploma or GED

  • 2+ years of customer service experience

  • 1+ years of experience in a call center environment

  • Ability to create, edit, save and send documents utilizing Microsoft Word and Microsoft Excel

  • Ability to navigate a PC to open applications, send emails, and conduct data entry
Preferred Qualifications:

  • Experience working with the Healthcare Industry

  • Experience working with Healthcare Insurance

  • Professional experience in a clerical or administrative support related role

  • Working knowledge of Medical Terminology to communicate with members and providers

  • Experience working with ICD-9 / 10 and CPT codes

  • Experience working with Medicare and / or Medicaid Services
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, Customer Service, Phoenix, AZ, Call Center


  • JobId: 725528
  • Position Type: Full-Time
  • Experience Level: Not Specified
  • Posted / Updated: 7/17/2017