Font Size:  

Job Details

Provider Customer Service Representative - Richardson, TX

UnitedHealth Group
Richardson, TX
View UnitedHealth Group Company Profile


Doing your best.  That's what we want you to do in this role.  Even if
you don't have experience, we provide the training and support for you to start
your career as a Provider Customer Services Representative. Apply today -
training classes start soon!

You're looking for a place where you will be empowered to be your best.
When you join UnitedHealthcare’s Provider Services Group, you'll be part of a
team committed to reshaping the way health care works for millions. You'll join
us on a mission to not only deliver the best customer service in the health care
industry, but the best customer service. Period.  You won't just provide
customer service; you'll change health care for the better starting with every
health care provider you talk to. Your commitment to supporting them will
directly translate into better care for their patients. And you'll be well
supported with the latest tools and training classes to set you up for success.
Don't wait to join us! There’s never been a better time than now to start
doing your life's best work. sm

As a Provider Customer Service Representative, you'll be empowered
to resolve provider issues and respond to inquiries with efficiency, urgency and
compassion. This is an opportunity for you to identify and exceed our customer
expectations by committing to and building strong relationships.  You'll do this
every day by quickly responding to calls from health care providers to help
answer questions and resolve issues regarding health care claims and payments.
At the end, you'll know you performed with integrity and delivered the best
customer service experience making your customers feel better because they
talked to you.  Apply today - we have training classes starting soon that are
designed to set you up for success!                

This position is full-time (40 hours/week) Monday - Friday. Employees are
required to have flexibility to work any of our 8 hour shift schedules during
our normal business hours of (7:00am to 7:00pm). It may be necessary, given the
business need, to work occasional overtime or weekends. Our office is located
at 1311 W. President George Bush Hwy, Richardson, Texas

Primary Responsibilities:

  • Answer incoming phone calls from health care providers (i.e.
    physician offices, clinics) and identify the type of assistance the provider
    needs (i.e. benefit and eligibility, billing and payments, authorizations for
    treatment and explanation of benefits (EOBs)
  • Focus on resolving
    issues on the first call, navigate through the appropriate computer system(s) to
    identify the current status of the issue and provide appropriate response to

  • Deliver all
    information and questions in a positive, conversational and compassionate manner
    to facilitate developing a relationship with the provider, while providing the
    best customer service experience possible

  • Complete the
    documentation necessary to track provider issues and facilitate the reporting of
    overall trends

  • Meet the performance
    goals established for the position in the areas of: efficiency, call quality,
    provider satisfaction, first call resolution and


  • Prefer 1 year prior experience in an office setting,  call center setting
    or phone support role, but not required

  • An education level
    of at least a high school diploma or GED OR 10 years of equivalent working

  • Demonstrated ability
    in using computer and Windows PC applications, which includes strong keyboard
    and navigation skills and learning new computer programs

  • Ability to navigate
    a computer while on the phone

  • Ability to
    multi-task, this includes ability to understand multiple products and multiple
    levels of benefits within each product

  • Ability to remain
    focused and productive each day though tasks may be repetitive

  • Ability to work
    regularly scheduled shifts within our hours of operation including the training
    period, where lunches and breaks are scheduled, with the flexibility to adjust
    daily schedule, and work over-time and/or weekends, as needed

  • All new hires will
    be required to successfully complete the Customer Service training classes and
    demonstrate proficiency of the material

There are several steps in our hiring process - it’s a thorough process
because we want to ensure the best job and culture fit for you and for us. In
today’s ultra-competitive job market, the importance of putting your best foot
forward is more important than ever. And you can start by completing all
required sections of your application. (i.e. profile, history, certifications
and application/job questions). Once you submit your resume, you'll receive an
email with next steps. This may include a link for an  on-line pre-screening
test(s) (or what we call an assessment) that we ask you to complete as part of
our selection process.  You may also be asked to complete a digital video
interview, but we will offer full instructions and tips to help you. After you
have completed all of these steps, you can check on the status of your
application at any time, but you will also be notified via e-mail.

Careers with UnitedHealthcare. Let's talk about opportunity. Start
with a Fortune 6 organization that's serving more than 85 million people already
and building the industry's singular reputation for bold ideas and impeccable
execution. Now, add your energy, your passion for excellence, your
near-obsession with driving change for the better. Get the picture?
UnitedHealthcare is serving employers and individuals, states and communities,
military families and veterans where ever they're found across the globe. We
bring them the resources of an industry leader and a commitment to improve their
lives that's second to none. This is no small opportunity. It's where you can
do your life's best work. sm


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal
Employment Opportunity/Affirmative Action employer and all qualified applicants
will receive consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status, disability
status, sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to
pass a drug test before beginning employment.


Keywords: customer service representative, customer service, CSR,
UnitedHealth Group, call center, UnitedHealthcare, Provider Services, health
care, office, phone support, training class


  • JobId: 725974
  • Position Type: Full-Time
  • Experience Level: Not Specified
  • Posted / Updated: 7/17/2017