Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
The Vice President, Field Operations role is a senior executive position that is responsible for providing leadership for all aspects of the market including Technical Operations, Finance and Human Resources.
- Provides strong leadership to Field Operations personnel, including communicating vision, strategy and objectives.
- Leads by example in creating an environment that encourages open communication, sharing ideas and best practices and building strong cross-functional relationships.
- Reviews work from a relatively long-term perspective and against the function's goals. Translates corporate strategy and field priorities into short- and mid-term objectives for the function.
- Provides leadership to Field Operations staff to ensure activities of all technical operations employees are performed optimally and in compliance with Company standards of quality and efficiency.
- Responsible for managing a large Field Operations budget, including labor and capital expenses.
- Creates strategies to achieve business goals such as; increasing revenues, limiting expenses, adding subscribers and developing a skilled, motivated, satisfied and diverse workforce.
- Directs and participates in planning activities related to the Area through the preparation of various budgets and forecasts to meet defined objectives for growth and profitability.
- Strategically works with other functional leaders in forecasting customer activity and resulting resource requirements at each of the plants; identifies and manages resource allocation and needed employee skill sets within the plants based on forecasted work levels.
- Works with Technical Operations and Care leadership in identifying training needs, ensuring staff has the correct combination of skills to meet the expanding broadband needs of our customers.
- Builds and maintains favorable and beneficial relationships with community residents and public officials within the area to protect the company's franchises and to permit profitable customer rates throughout.
- Reviews and submits reports that provide critical data to drive ongoing operational performance improvement.
- Interprets, administers, and implements corporate policies and procedures. Approves policies and major operating procedures.
- Remains current on all technological and related advances in order to facilitate optimal productivity and accuracy for the drafting function.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Other duties and responsibilities as assigned.
- Bachelor's Degree or Equivalent is preferred.
- Generally requires 15+ years related experience.
- 5-10 years of experience in telecommunications management.
- Demonstrated success in the following core competencies: Visionary thinking complimented by shaping and executing strategy; business orientation to include functional depth and breadth within telecommunications' operations and strong financial and budgetary skills.
- Strong decision making skills coupled with the ability to lead change.
- Exceptional communication and interpersonal skills that will contribute to team development and in working with other stakeholders including governmental agencies and senior management.
- Respect for others, personal responsibility, adaptability to change, and a passion and motivation to approach all aspects of the job with optimism and enthusiasm.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Comcast is an EOE/Veterans/Disabled/LGBT employer
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