Motorola Mobility is one of the world’s fastest growing smartphone providers, creating groundbreaking, affordable, high-quality products designed and built with the global customer in mind. And it’s our people who make this all happen. We are thinkers, risk-takers and problem solvers, working together to constantly challenge the status quo. If you share our commitment to ingenuity, creativity and innovation, we want you to help us define our world of tomorrow.
Within our Mobile Business Group we are currently seeking applications for a “Value Added Services” Delivery Manager who does. If you are a Doer…we are looking for you!
Key Responsibilities & Performance Expectations
• Develop new and/or grow the Value Added Service (VAS) programs for the Mobile Business Group (MBG) in support of Direct Consumer, Enterprise and B2B market segments including but not limited to;
o Out of Warranty Repair Services
o Extended Service Plans
o Accidental Damage Plans
o Stock refurbishment and re-sale
o Asset Disposition
•Identify process and system gaps required to deliver VAS and collaborate across business functions to implement.
•Build and manage key relationships with Customers to drive business growth.
•Define and negotiate commercial terms with Customers and Suppliers as needed.
•Collaborate with internal sales and marketing teams to optimize revenue and avoid channel conflict.
•Be accountable for VAS revenue generation and margin.
•In synergy with internal global metric standards, develop and publish operational and financial KPI’s associated with the key VAS solutions being provided.
•Identify ‘points of failure’ and partner with suppliers and/or operational managers to identify root causes and document/track corrective actions.
•Analyze and measure cost impact of inventory disposition decisions and influence best practice.
•Track projects and initiatives progress and facilitate communications with stakeholders to ensure on-time delivery.
•Create direct relationships with those who do and support the build of communication strategies around such ambassadors.
•Support doers thereby bringing Lenovo to the forefront of innovation and new ideas.
•Develop the Lenovo network of partners and monitor digital trends in above categories and beyond.
•Manage the complete partner relationship process.
•Interact with internal business units to generate reports and requirement catalogs as input to scout new partners.
•Works with different teams and business units across a multicultural and complex matrix organizational environment.
Qualifications, Skills & Experiences
•Operations management experience in repair, Customer Care/After Sales, or Supply Chain
•Working Knowledge of Post Sale Insurance, Accidental damage and Extended Service Plan plans.
•Experience of developing sales channels via ecommerce platforms
•Technical knowledge of Mobile Device products/industry and reverse logistics process
•Strong 3rd Party management experience
•Proven ability to design and ‘right size’ service network infrastructure
•Ability to quickly assess and analyze data, uncover process gaps and drive corrective actions
•Strong communication skills in particular with leadership/senior management
•Ability to influence others
•Capable of working independently to drive results
•High professional presentation skills
•Project/program management experience
•Ability to develop and implement strategies on the basis of market trends and user behaviors.
•Strong team player and able to work in a multicultural and complex organization environment.
•Above average knowledge of MS Office Tools.
•Fluent English language is a must.
And you are:
Behaviors & Work Attitude
•Able to analyze and interpret market data and trends
•Able to present information in a concise way
•Able to work under pressure of fast market demands
•Able to make quick and effective decisions
•Able to take appropriate risks within a Global framework
•Have Self-starting capability
•Enthusiastic and persistence
•Problem solver and decision-maker
•Prioritize customer focus
•Can do attitude; always aiming and striving to win
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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