Description
mygofer tm, a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a retailing concept that combines the convenience and assortment of online stores with the immediacy and value prices of discount retailers. mygofertm will leverage technology and customer dialogue to consistently deliver a fast, simple and personalized experience creating a compelling value as we seek to become the most trusted retailer in the communities we serve. br/ br/ b CRITICAL SUCCESS FACTORS /b br/ - Support the mygofer sup TM /sup Store Manager in developing a high performance team by assisting in scheduling and supervision of mygofer sup TM /sup Store Associates. br/ - Enhance the customer experience by providing proactive support for customers and associates, by ensuring prompt and courteous assistance to customers at Merchandise Pickup. br/ - Lead by example to provide superior customer service. br/ - Demonstrate a high level of energy on the phone or in person. Listen attentively to each customers needs to determine the best solution that will address their need(s). br/ - Ensure that mygofer sup TM /sup Store Associates are able/know how to leverage all available resources to facilitate customer solutions through tools/processes. br/ - Follow proper exit procedures: explain all warranties and options to customers, thank them and display appreciation for their business. Ensure all mygofer sup TM /sup Store Associates are following these exit procedures. br/ - Demonstrate flexibility to work a varied schedule as required by Store needs. br/ - Spend 25% of time in leading/managing others and 75% of time working directly with customers. br/ - Complete required training in the expected timeframe and participate in ongoing learning opportunities. br/ br/ b LEADERSHIP BEHAVIORS /b br/ 1) b Customer Focused: /b br/ - Treat all customers with respect and dignity. br/ - Work to provide efficient service to customers, both internal and external. Prioritize work to best meet customer needs. br/ - Provide outstanding customer service including internal and external customers. br/ - Act with customers in mind. br/ 2) b Leadership/People Oriented: /b br/ - Set high performance standards for self and others. br/ - Demonstrate a sense of urgency and strong commitment to achieving goals. br/ - Encourage open communication of ideas and opinions. br/ - Act as a role model and personally contribute to achievement of store goals. br/ 3) b Process Thinking: /b br/ - Work with customers to analyze and understand opportunities and problems, identify potential solutions, and make recommendations for resolution. br/ - Utilize product and systems knowledge to address customers needs. br/ - Set and monitor quality standards for processes or products. br/ - Teach others both how something is done and why it is done to ensure full understanding. br/ - Embed quality control into company processes. br/ 4) b Effectiveness/Attains Results: /b br/ - Continually search for ways to keep the store efficient in its approaches, processes, and products and services. br/ - Demonstrate a sense of urgency and strong commitment to achieving goals and driving issues to resolution. br/ - Establish and maintain effective relationships with customers and gain their trust and respect. br/ 5) b Effective Decision Making /b br/ - Be detail-oriented and focused on contributing to the success of the store through effective tasking and customer focused decision making. br/ - Responsible for determining appropriate outcomes to customer issues and concerns by making sound business decisions. br/ b KNOWLEDGE, SKILLS AND ABILITIES /b br/ - High school diploma or equivalent experience preferred br/ - Prior customer service experience preferred br/ - Prior HR or equivalent experience related to coaching, training and supervising preferred. br/ - Ability to form strong partnerships and communicate well with store team members. br/ - Ability to use e-mail and attachments, internet/intranet and computer systems to access, input, modify or print information or to execute moderately complex programs or analyses. br/ - Must be able to lift up to 50 lbs. and stand for prolonged periods of time. br/ - Ability to stand, walk, twist, turn and bend regularly. br/ br br A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include: br br br/ br/ Medical and Dental Plans br br/ Health Care and Dependent Daycare Flexible Spending Accounts br br/ Short and Long-Term Disability br br/ Company Paid and Optional Life Insurance br br/ Business Travel Insurance br br/ Merchandise Discount br br/ Adoption Assistance br br/ Kmart Advantage Rx br br/ ConSern Loans for Education br br/ Worklife Solutions br br/ Voluntary Benefits br br/ Commuter Benefits br br/ Sears Holdings Corporation Associate Stock Purchase Plan br br/ 401(k) Savings Plan br br/ Vacation Time with Personal Days br br/ National Holidays br br br/ br/
Details:
Job Id:
72681BR
Annual Salary:
Position Type:
Education Level:
No Selection
Experience Level:
No selection
Posted:
10/22/2009 2:34:39 AM
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