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Description
Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,700 Sears-branded and affiliated stores in the United States and Canada, which includes over 890 full-line and more than 1,350 specialty stores in the U.S. Sears, Roebuck also offers a variety of merchandise and services through sears.com, landsend.com, and specialty catalogs. Sears, Roebuck offers consumers leading proprietary brands including Kenmore, Craftsman, DieHard and Lands'' End -- among the most trusted and preferred brands in the U.S. Sears, Roebuck is the 2011 ENERGY STAR® Retail Partner of the Year. The company is the nation''s largest provider of home services, with more than 11 million service calls made annually.Job Summary: The CDCC Offline Assistant is responsible for investigating and resolving internal and external complaints. This position handles all cash orders for shop at home merchandise, cash renewals and new orders for all proprietary clubs and services and specialized projects assigned by Hoffman Support Center.
Job Duties/Responsibilities:
Researches and verifies information on databases
Takes escalated calls and catalog verifications
Handles cash orders and deposits
Communicates in writing to customers on orders for missing information
Handles customer complaints and chargebacks via email and phone
Processes and investigates report details
Processes renewals, new orders and re-enrollment orders
Performs filing and maintains files
Fills out batch tickets to ensure proper charge of time
Handles requests by mail for Clubs and Services
Performs other duties as assignedREQUIREMENTS Education Requirements: HS Graduate or Equivalent Years of Related Experience: None Travel Requirements: None Required Skills: Written and verbal communication skills Keyboarding skills Basic math skills Problem solving skills Ability to be detail oriented Organizational skills Customer relations skills Ability to handle multiple tasks and set priorities Ability to follow instructions Effective time management skills Frequent sitting, some standing and walking, bending and reaching as necessary Ability to frequently use fingers and hands to manipulate computer and telephone equipment Ability to communicate with customers and co-workers while continuously wearing a telephone headsetA comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
* Medical and Dental Plans
* Health Care and Dependent Daycare Flexible Spending Accounts
* Short and Long-Term Disability
* Company Paid and Optional Life Insurance
* Business Travel Insurance
* Merchandise Discount
* Adoption Assistance
* Kmart Advantage Rx
* ConSern Loans for Education
* Worklife Solutions
* Voluntary Benefits
* Commuter Benefits
* Sears Holdings Corporation Associate Stock Purchase Plan
* 401(k) Savings Plan
* Vacation Time with Personal Days
* National Holidays
Details:
Job Id:
107100BR
Annual Salary:
$10 - $10
Posted / Updated:
2/9/2012 3:59:54 AM
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