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Description
Work At Home Customer Service Associate-710548
Description
Department Marketing Statement
The High Value Servicing business is a servicing environment focused on rewarding and engaging heavy spend Customers by providing them with consistent high quality service experiences. The Loyalty and Upgrade queues consist of fully empowered agents to assist in one call resolution by promoting a customer first culture through having premium rewards products, exciting choice and empowerment capabilities.
Job Description:
This exciting part-time servicing position allows agents to work from home while offering the opportunity to be part of a high quality service and sales environment that is attentive to our customers needs. The main components of this position include, addressing account specific questions, promoting rewards and product features, and continuing to provide feedback on how to enhance the customer experience.
Associates will be responsible for fielding inbound calls from customers, answering questions about potential product upgrades, providing an unmatched customer experience, and handling customer concerns through one call resolution. The agent will also be asked to assure speedy resolution of issues utilizing all available channels. The individual will be responsible for delivering high quality servicing while promoting the utilization of our card as well as our rewards services and to promote continued loyalty and spend.
Work at Home Additional Information:
- Need to be onsite in Richmond VA for full-time training 4-6 weeks before beginning part time schedule. Training is Monday-Friday 8:00-5:00
- May be requested onsite after training at times for future business needs
- Need to have a high speed broadband internet service provider in their home office (No dial up or Satellite internet service providers)
- Requires a home office environment that is free from background noise and distractions
- Flexibility for scheduling based upon business needs
- Ability to sit in front of a PC monitor for extended periods of time
- Strong independent problem skills required to trouble shoot technical issues as well as provide exceptional customer service
- Temporary equipment will be provided when you start but you must provide your own computer and dedicated home telephone line in the future in accordance with Capital One's specifications. A hardwired internet connection is required upon start to perform the duties of this job
Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification
Preferred Qualifications:
- Two years customer service experience
- Knowledge of the financial and credit industry
- Ability to troubleshoot basic computer issues
- Strong time management and multi-tasking skills
- Capable of working through changes and challenges/set backs to achieve the desired result
- Excellent grammar, verbal and vocal skills
- Exceptional listening, questioning and call control techniques
- Possess strong decision making ability and pay close attention to detail
- Ability to be self-motivated and operate autonomously in a quiet remote work environment
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.
J2W:CB2
J2W:SAJ
Job: Call Center and Customer Service
Primary Location: United States-Virginia-Richmond-Richmond-West Creek 1 (12071)
Schedule: Part-time
Travel: No
Job Posting:
Unposting Date:
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Details:
Job Id:
33880714
Posted / Updated:
2/2/2012 4:24:00 AM
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