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Description
Manage all technical operations related to monthly updates of media/interactive software. Work closely with SCM, SQA and other internal support organizations as well as external vendors to assure quality and on time delivery to airline customers. Under guidance of the Director of Media & Creative Services (MCS), formulate, recommend and implement operating process enhancements, with the overall goal of leading the department towards continuous improvements of its core processes.
MAJOR RESPONSIBILITIES
Content Update
* Provide timely and accurate delivery of the Monthly content update working with the Business manager.
* Facilitate other departmental resources for issues resolution with regard to content update. (SQA, Dev, SCM, OA, etc)
* Identify process enhancements / optimizations.
* Run simulations of schedule alternatives in order to generate optimal plans for program deviations, additions, and/or changes.
* Support respective Program Managers to ensure Entry into Service (EIS) Checklist is completed prior to hand over.
Documentation and Procedures
* Review documents for technical accuracy as well as compatibility to platform capabilities and specifications.
* Follow procedures and work instructions as defined in PAC's Quality Management System.
* Follow Project Level Labor Track Procedures.
Continuous Improvement
* Recommend and implement technical research and development, operating process enhancements, with the overall goal of leading the department towards continuous improvements of its core processes.
* Facilitate cross functional teams in daily activities, problem solving, root cause analysis, and maintaining/improving quality of outputs.
Customers
* Attend Customer meetings to provide Technical guidance with regard to media operations.
* Monitor deliverables from third party vendors.
Supervisory
* Manage project mgmt, media & test lab resources.
* Hire, train, supervise, and appraise direct reports.
Qualifications
EXPERIENCE REQUIREMENTS
* Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
* Excellent communication skills, verbal, written and interpersonal and able to communicate to multiple levels of Internal and External Customers.
* Strategically and analytically resolve issues and problems, to maintain work flow, quality, on-time delivery and customer care.
* Prioritize, multi-task, manage and lead under pressure.
* Excellent organizational skills and detail oriented.
*
Works on issues of diverse scope where analysis of situations or data requires evaluation of a variety of factors, including an understanding of current business trends.
*
Recommends changes to policies and establishes procedures that affect immediate organization(s).
*
Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
* Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.
EDUCATION REQUIREMENTS
* 4 year engineering degree preferred or equivalent work experience with applications.
* In Flight Entertainment industry experience (System Integration) preferred.
* 5 years experience in operations management, management of personnel, third parties/subcontractors and overall program/project management in a technology industry.
Primary Location
: United States-California-Lake Forest
Job
: Operations
Organization
: Panasonic Avionics Corporation
Details:
Job Id:
18370664
Posted / Updated:
8/3/2010 3:51:24 AM
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