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Description
A&E Factory Service is the nationwide leader in product repair service that provides a professional repair experience for our customers. We have 2,500 trained technicians who complete over 2 million service calls a year. Our technicians represent a portfolio of commercial clients and service all major brands of kitchen and laundry appliances, lawn and garden equipment, floor-care, power and fitness equipment. Our technicians also provide specialty services such as product refurbishment and tool calibrations.
A&E Factory Service technicians diagnose and repair all kitchen and laundry appliances including refrigerators, washers, dryers, dishwashers, stoves, ovens, refrigerators, freezers, and garbage disposals while providing superior service in customers homes. A&E technicians are the best equipped in the industry---you will be provided a service van, specialized tools, uniforms, laptop computer, cell telephone, and periodic training. In fact, A&E technicians travel directly to their first call from home each morning. We have a computer-generated routing system that enables us to maximize customer satisfaction.
As an associate, your career path options will be determined by your performance and your desire to advance further within our organization. We have some of the best benefits available in the industry to choose from:
Medical
Dental
Life Insurance
Vacation
Holidays
401k
Short and long term Disability
Merchandise discounts
Health Care Flexible Spending Account
Dependent Care Spending Account
Business travel insurance
Worklife solutions
Vision Plan
Legal Plan
Long Term Care Plan
Pet Insurance
Auto and Home Insurance
Mortgage Assistance
Equal Opportunity/Affirmative Action Employer.
To provide the proper customer focus, the In-Home Service Technician must:
Work as a dedicated team member to ensure fast, flexible and expert service to every customer
Demonstrate a sense of urgency to meet customer time commitments
Successfully complete all Technician I training elements within required timeframes
Meet key performance metrics and/or productivity goals as defined by the business
Provide knowledgeable and courteous repair service
Continuously look for methods to improve business performance and enhance the customer experience
Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer
Provide direction to a Technical Helper, as applicable
Ability to receive truck stock at home if the company vehicle is retained at the technicians place of residence or other designated location.
Mentor other technicians, as applicable
Maintain truck stock inventory within the prescribed company guidelines and standards
Follow the truck maintenance schedule and keep a clean, organized truck
Adhere to all company policies and procedures
Perform miscellaneous duties as assigned
A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
Medical and Dental Plans
Health Care and Dependent Daycare Flexible Spending Accounts
Short and Long-Term Disability
Company Paid and Optional Life Insurance
Business Travel Insurance
Merchandise Discount
Adoption Assistance
Advantage Prescription Plan
ConSern Loans for Education
Worklife Solutions
Voluntary Benefits
Commuter Benefits
Associate Stock Purchase Plan
401(k) Savings Plan
Vacation Time with Personal Days
National Holidays
An Equal Employment Opportunity and Affirmative Action Employer.
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Details:
Job Id:
74982BR
Posted / Updated:
2/17/2010 4:59:11 AM
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