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Description
Position Description : Responsible for managing daily operation of Installed Sales program. Coordinate and schedule installations. Train employees on completing installation paperwork, Order Management System, and resolve customer satisfaction issues. Ensure Order Management System is kept current, installers are professionally served with jobs ready to pick up and payments processed within 48hrs. Perform two job site inspections per week to ensure quality installations are being performed. Manage work order log and RTM log. Greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service. * Requires morning, afternoon and evening availability any day of the week * Required to work a Corporate schedule determined by Staffing Department but may be changed by store management based on the needs of the store * Requests to be scheduled off for a specific day require advanced notification and approval by supervisor * Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store Position Requirements : * Ability to apply basic mathematical concepts such as adding, subtracting, multiplying, dividing and knowledge of weights and measures * Understand and respond appropriately to basic customer and employee inquiries * Read, write and communicate using English language sufficient to perform job functions (Other preferences will be given for special language skills when there is a business need) * Knowledge of company's mission, purpose, goals and the role of every employee in achieving each of them * Ability to operate store equipment in assigned area (including but not limited to LRT, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutting, panel saw, paint mixing computer, blind cutting, fork lifts, pallet jacks, electric lifts, etc) * Satisfactorily complete all Lowes training requirements (including annual Hazardous Material, Forklift certification/training, etc) * Ability to interpret price tag and UPC information * Ability to process merchandise information through store computer system, POS register system and complete all required paperwork according to policy * Knowledge of credit programs and collection procedures * Knowledge of building codes and permit requirement as applicable * Ability to follow instructions. Anticipates, recognizes and responds to change by innovative problem solving * Develop and plan activities to ensure proper completion in a timely manner. Accomplish work through the effective management of employees * Thorough knowledge of Order Management System * Understand and respond appropriately to basic customer, employee, and installer inquiries * Thorough knowledge of Installed Sales signage requirements * Ability to move throughout all areas of the store; sales floor, receiving, register areas, lawn and garden , including the outside perimeter of the store * Move objects up to and exceeding 200 pounds with reasonable accommodations * Able to wear all necessary personal protective equipment to perform job functions * Stand and/or sit continuously and perform job functions for a full shift with meal break * Physically able to stand, bend, stoop, kneel, reach, twist, lift, push, pull, climb, balance, crouch, handle and move items weighing up to 50 pounds without assistance * Visual acuity corrected to perform job functions. Ability to distinguish color to perform job functions * Manage inventory and shrink to budget * Responsible for the overall performance of assigned area * Honor the 10% Price Guarantee at all times * Responsible for wearing clean uniform, nametag and will be well groomed at all times * Comply with performance criteria, standards of conduct, discipline and discharge procedures contained in the New Employee Orientation Guide and Employment Package, Store Operations Policy Procedure Manual, Human Resource Management Guide, Code of Ethics, Merchandise Maintenance programs, and Safety programs * Must be able to perform the job responsibilities, with or without reasonable accommodation * Administer HR policies and procedures consistently * Achieve sales and margin budgets in assigned area * Maintain proper control of payroll and other controllable expenses Preferred Qualifications : * Applicants may be rejected if an interview or background check reveals that the applicant has been convicted of a felony or offense against property such as receipt of stolen property, larceny, embezzlement, burglary or similar convictions * Must pass a pre-employment drug test * Prior management experience required * Prior retail experience required
Details:
Job Id:
19200429
Posted / Updated:
3/16/2010 3:38:48 AM
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