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Description
Lands End is a premier source of apparel and gear for women, men, kids and the home sold by catalog, online, and at over 200 Lands End Shops at Sears. Since 1963, weve earned a reputation for quality, value and exceptional customer service embodied by one simple promise: everything we sell is Guaranteed. Period. Lands End is a proud member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies.
Authentic Inspiration. Modern Interpretation. Lands End Canvas. Welcome to a new chapter in a storied brand.
It all began outfitting racing sailors with an eye for quality and authenticity. Now, were on a new course to make clothing thats real and relevant for how you live today. Lands End Canvas clothing is rooted in function, but orientated toward possibility. It offers a kind of effortless informality and timeless style we think youll appreciate. The story continues at landsendcanvas.com
This position enhances the experience of our customers and drives profitable sales by providing proactive sales assistance and support to customers.
Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs
Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities
Accountable for sales and KPI goals; must achieve goals monthly to maintain position
Sales per hour (SPH) goals will be assigned for each working shift. Client building and consumer outreach will be necessary to maintain and exceed these goals.
Maintains knowledge of Lands End Canvas 1963, Lands End and Sears website navigation and leverages this option for customer solutions when the product is not available in the store
Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures
Maintains knowledge of Lands End Canvas 1963 and Lands End products and services, along with current fashion trends to enhance level of customer service and generate sales
Under the direction of the Lands End Canvas Lead and/or the Softlines ASM, merchandises the sales floor in accordance with Lands End Canvas 1963 and Lands End brand standards; adjusts presentations based on sell-through and/or other factors while still maintaining a brand appropriate look
Responsible for fitting room support and store recovery
Performs markdown and other promotional activities as needed
Responsible for stock replenishment, stockroom organization and adhering to visual brand standards.
Strong Candidates will have:
Excellent selling skills
Ability to communicate effectively with customers and fellow employees
Ability to receive feedback and take action when appropriate
Ability to follow written and verbal instruction and meet deadlines on projects/tasks
Previous experience in retail strongly preferred
Availability and flexibility to work varied hours to support the needs of the business
Skilled in website navigation, interest and working knowledge of social networking sites
Community outreach/networking connections a plus
Trend awareness and love of fashion extremely desirable!
A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
Medical and Dental Plans
Health Care and Dependent Daycare Flexible Spending Accounts
Short and Long-Term Disability
Company Paid and Optional Life Insurance
Business Travel Insurance
Merchandise Discount
Adoption Assistance
Kmart Advantage Rx
ConSern Loans for Education
Worklife Solutions
Voluntary Benefits
Commuter Benefits
Sears Holdings Corporation Associate Stock Purchase Plan
401(k) Savings Plan
Vacation Time with Personal Days
National Holidays
Details:
Job Id:
77463BR
Posted / Updated:
4/9/2010 3:40:47 AM
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