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Description
Job Description
Job Title:
Manager - Operations
Job ID:
11035
Location: New York City, NY
Full/Part Time:
Full-Time
Regular/Temporary:
Regular
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Responsibilities
JOB SUMMARY:
Responsible for the collection, review, and analysis of data from key operational processes: financial, production, configuration and staffing data. Develop and disseminate key management metrics used to track and improve core processes. Develop and recommend process improvements that reduce medical and administrative costs and improve efficiency. Provide technical support for the testing of new systems. Perform ad hoc analysis of contract, productivity and claims issues.
PRIMARY RESPONSIBILITIES:
1. Analyze the more significant and complex cross-functional problems presented to Management Analysis and Recovery.
2. Perform root-cause analysis and develop/propose systematic or process solutions to the problems' origin.
3.Develop solutions that resolve the problem and can be supported by the applicable business owners and systems.
4.Lead the development and implementation of systems that reduce defects and provide more efficient production.
5.Coordinate efforts of other Management Analysis and Recovery associates to successfully meet project requirements and results.
6.Gain team support and motivate team to action in order to implement solutions.
7.Supervise department Recovery Analysts and/or Management Analysts.
8.Serves as the go-to' person for Management Analysis and Recovery's greatest operational challenges.
9.Develop and implement Quality Assurance processes in Management Analysis and Recovery.
10.Perform other Duties as Assigned.
EDUCATION AND EXPERIENCE:
Education
Required: Bachelors Degree in Information Technology, Health Information Systems, Business, Healthcare Management or equivalent experience
Preferred: MBA
Years and Type of Experience Required:
Required: 5+ years of management analysis experience
Preferred:
Specific Technical Skills
Required: 5+ years experience with Information systems including SQL and Microsoft Office suite and Oracle (preferred).
Preferred:
Certifications or Licensure
Required:
Preferred:
Other
Required: Excellent analytical and organizational skills. Excellent verbal and written communication skills. Excellent interpersonal skills, including the ability to work closely with Senior Management. Knowledge of managed care, process improvement, and root cause analysis.
Preferred:
SCOPE INFORMATION
Item Measure
# Direct Reports 4 direct reports
# Indirect Reports Varies according to project; 1 to 10 typical
Budgetary $ Responsibility Projects impacting millions of dollars in operating costs
PHYSICAL REQUIREMENTS
Must be able to operate a computer
Must be able to operate a telephone.
Travel required - must be able to travel on common carriers and adhere to AMERIGROUP's travel policies
Equal Employment Opportunity
In accordance with state and federal laws, employment offers are tendered solely on the basis of qualifications without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, handicap (including disabled veterans) or Vietnam Era veteran status.
AMERIGROUP administers pre-employment drug testing as a condition of employment and a satisfactory criminal history background report.
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Details:
Job Id:
730386A1
Posted / Updated:
3/30/2010 3:45:31 AM
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