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Description
The Sales Associate provides positive frontline contact with the customer, determines and meets customer needs, provides customer assistance and support, and ensures that customer's Parts/Carry-in shopping experience is positive. The position requires technical knowledge in terms of product, repairs, high-use parts application, as well as excellent communication skills to translate customer needs into Parts/Carry-in solutions. This position also requires the ability to exercise the appropriate level of persuasiveness needed to close the sale.
As a Sears associate, your career path options will be determined by your performance and your desire to advance further within the Sears organization. We have some of the best benefits available in the industry to choose from:
Medical
Dental
Life Insurance
Vacation
Holidays
401k with company match
Short and long term Disability
Sears merchandise discounts
Health Care Flexible Spending Account
Dependent Care Spending Account
Business travel insurance
Worklife solutions
Vision Plan
Legal Plan
Long Term Care Plan
Pet Insurance
Auto and Home Insurance
Business Travel Accident Coverage
Mortgage Assistance
Provide knowledgeable and courteous customer service Attain personal sales goals through adherence to the customer enthusiasm selling process Maximize selling potential of every transaction (add-on sales, accessories, and parts needed to complete the repair) Professionally supports company profitability in selling Carry-in repair via the Carry-in process (pre-approval forms, customer tech. check sheets) Knowledge of LCD and plasma products, surround sound systems, and digital cameras. Advanced knowledge of new technology needed to sell successfully Knowledge of Brand Central, Home Improvement and Lawn and Garden, including sales skills and parts knowledge Adhere to all company policies and procedures Adhere to ISO standards and policies Demonstrate an understanding of and commitment to the selling techniques of creating customer enthusiasm (Prepare, Relate, Discover, Advocate, Support and Close) Demonstrate empowerment to ensure total customer satisfaction Active owner of salesfloor merchandise presentation Perform multiple duties, including but not limited to: cleaning, stocking, signing, shipping and receiving, and parts inventory control Promote P.A. sales and the achievement of the P.A. sales standard Maximize revenue opportunities Perform miscellaneous duties as assigned Experience/Education Requirements High school diploma or general education degree (GED) preferred Must be at least 18 years of age Sales experience preferred Customer service experience preferred Industry parts sales preferred Some technical school preferred Experience and aptitude with computers and databases Experience with point-of-sale systems Knowledge of internet-based applications Must be able to pass the pre-employment drug screen and criminal background check Must be willing to submit to random drug testing, per company policy
A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
Medical and Dental Plans
Health Care and Dependent Daycare Flexible Spending Accounts
Short and Long-Term Disability
Company Paid and Optional Life Insurance
Business Travel Insurance
Merchandise Discount
Adoption Assistance
Kmart Advantage Rx
ConSern Loans for Education
Worklife Solutions
Voluntary Benefits
Commuter Benefits
Sears Holdings Corporation Associate Stock Purchase Plan
401(k) Savings Plan
Vacation Time with Personal Days
National Holidays
An Equal Employment Opportunity and Affirmative Action Employer.
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Details:
Job Id:
77569BR
Posted / Updated:
4/11/2010 3:59:25 AM
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