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Description
A&E Factory Service is the nationwide leader in product repair service that provides a professional repair experience for our customers. We have 2,500 trained technicians who complete over 2 million service calls a year. Our technicians represent a portfolio of commercial clients and service all major brands of kitchen and laundry appliances, lawn&garden equipment, floor-care, power and fitness equipment. Our technicians also provide specialty services such as product refurbishment and tool calibrations.A&E Factory Service technicians diagnose and repair all kitchen and laundry appliances including refrigerators, washers, dryers, dishwashers, stoves, ovens, refrigerators, freezers, and garbage disposals while providing superior service in customers homes. A&E technicians are the best equipped in the industry---you will be provided a service van, specialized tools, uniforms, laptop computer, cell telephone, and periodic training. In fact, A&E technicians travel directly to their first call from home each morning. We have a computer-generated routing system that enables us to maximize customer satisfaction.To provide the proper customer focus, the In-Home Service Technician must:Work as a dedicated team member to ensure fast, flexible and expert service to every customerDemonstrate a sense of urgency to meet customer time commitments Successfully complete all Technician I training elements within required timeframesMeet key performance metrics and/or productivity goals as defined by the businessProvide knowledgeable and courteous repair serviceContinuously look for methods to improve business performance and enhance the customer experienceFollow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customerProvide direction to a Technical Helper, as applicableAbility to receive truck stock at home if the company vehicle is retained at the technicians place of residence or other designated location.Mentor other technicians, as applicableMaintain truck stock inventory within the prescribed company guidelines and standardsFollow the truck maintenance schedule and keep a clean, organized truckAdhere to all company policies and proceduresPerform miscellaneous duties as assignedA comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:Medical and Dental PlansHealth Care and Dependent Daycare Flexible Spending AccountsShort and Long-Term DisabilityCompany Paid and Optional Life Insurance Business Travel InsuranceMerchandise DiscountAdoption AssistanceAdvantage Prescription PlanConSern Loans for EducationWorklife SolutionsVoluntary BenefitsCommuter BenefitsAssociate Stock Purchase Plan401(k) Savings PlanVacation Time with Personal DaysNational Holidaysless than/ul
Details:
Job Id:
77595BR
Posted / Updated:
8/17/2010 3:41:37 AM
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