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Description

QUALIFICATIONS:

Bachelors Degree in Computer Science or equivalent experience.

Microsoft Certified Systems Engineer (MCSE) preferred.

Requires experience in project management disciplines: creation of project plans using MS Project, planning, testing, coordination with stakeholders, and collaboration with other IT teams.  High degree of analytical ability to analyze project objectives and develop requirements.

Minimum of three to five years of professional experience installing, upgrading, applying maintenance, and providing technical support for enterprise software including several of the following: batch scheduling (Control-M), report archiving (Control-D), server monitoring (CA Spectrum/SysEdge/eHealth, SCOM),  desktop monitoring (CA), IT service desk (CA), change management (CA), service catalog (CA), printing (Xerox, NearStar), and inserter mail services (VIP/VDE),

Demonstrated communication skills to exchange information and resolve problems with customers/clients.

Requires on-call duty and flexible work hours.

The following skill sets are preferred (in order of importance):

·         Written (MS Office Suite & SharePoint) and verbal communication

·         ITIL and service desk skill sets (CA)

·         VIP/VDE scripting (Pitney-Bowes)

·         Enterprise Monitoring: Servers (Windows, AIX)/Desktop (Dell)/ Database (SQL, Sybase, Oracle)

·         Enterprise Printing (Xerox, NearStar)

·         Crystal Reporting (BOE)

·         Timekeeping (Planview, PeopleSoft)

ACCOUNTABILITIES:

Installs, upgrades, applies maintenance, and provides technical support for enterprise software products to maintain quality enterprise business solutions..

Produces, plans, and leads quality enterprise information systems with a working knowledge of interfaces to ensure client expectations are met or exceeded on operations and strategic projects.

Understands IT Departmental Goals and Objectives and delivers work products to contribute to those goals.

This position reports to  Manager, IT Operations Support.

This position is a grade 15. The minimum starting salary is USD5,032.84/mo.

Details:

Job Id: 20200428

Posted / Updated: 12/14/2010 3:40:27 AM

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