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Description
mygofer tm, a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a retailing concept that combines the convenience and assortment of online stores with the immediacy and value prices of discount retailers. mygofertm will leverage technology and customer dialogue to consistently deliver a fast, simple and personalized experience creating a compelling value as we seek to become the most trusted retailer in the communities we serve.br/br/CRITICAL SUCCESS FACTORS/b br/ - Enhance customer experience by providing proactive sales support assistance to customers.br/ - Identify customer needs and provide appropriate solutions.br/ - Process customer transactions to completion, e.g., sales, returns, exchanges.br/ - Assist with questions on how to navigate the in-store kiosks. br/ - Complete required training in the expected timeframe and participate in ongoing learning opportunities.br/ - Maintain up-to-date knowledge of merchandise lines and/or other service options.br/ - Partner with other associates to provide superior customer service (e.g., locate merchandise, assist customers, answer phones, ring register).br/ - Adhere to merchandise protection standards.br/ - Keep sales floor and warehouse locations clean including clearing stock from the floor and clearing garbage/debris.br/ - Fully optimize credit, gift card and other miscellaneous income opportunities.br/ - Demonstrate flexibility to work a varied schedule as required by Store needs.br/br/LEADERSHIP BEHAVIORS/bbr/1) Customer Focused:/bbr/ - Treat all customers with respect and dignity. br/ - Work to provide efficient service to customers, both internal and external. Prioritize work to best meet customer needs. br/ - Provide outstanding customer service including internal and external customers. br/ - Act with customers in mind. br/2) Leadership/People Oriented:/bbr/ - Establish and maintain effective relationships with associates and customers. br/ - Ensure internal and external customers needs are being met.br/ - Initiate customer interactions.br/3) Process Thinking:/bbr/ - Work with customers to analyze and understand opportunities and problems, identify potential solutions, and makes recommendations for resolution. br/ - Utilize product and systems knowledge to address customers needs. br/4) Effectiveness/Attains Results:/bbr/ - Demonstrate a sense of urgency and strong commitment to achieving goals and driving issues to resolution. Establish and maintains effective relationships with customers and gain their trust and respect.br/5) Effective Decision Making/bbr/ - Be detail-oriented and focused on contributing to the success of the store through effective tasking and customer focused decision making.br/ - Responsible for determining appropriate outcomes to customer issues and concerns by making sound business decisions.br/KNOWLEDGE, SKILLS AND ABILITIES/bbr/ - High school diploma or equivalent experience preferredbr/ - At least one (1) year experience in retail or sales/customer service position preferred.br/ - Basic internet navigation and computer skill required.br/ - Ability to form strong partnerships and communicate well with store team members.br/ - Must be able to lift 50+ lbs. and stand for prolonged periods of time.br/ - Ability to stand, walk, twist, turn, bend, squat and kneel regularly.br/A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:br/br/Medical and Dental Plansbr/Health Care and Dependent Daycare Flexible Spending Accountsbr/Short and Long-Term Disabilitybr/Company Paid and Optional Life Insurance br/Business Travel Insurancebr/Merchandise Discountbr/Adoption Assistancebr/Kmart Advantage Rxbr/ConSern Loans for Educationbr/Worklife Solutionsbr/Voluntary Benefitsbr/Commuter Benefitsbr/Sears Holdings Corporation Associate Stock Purchase Planbr/401(k) Savings Planbr/Vacation Time with Personal Daysbr/National Holidaysbr//ulbr/
Details:
Job Id:
80271BR
Posted / Updated:
6/4/2010 3:35:04 AM
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