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Description
A&E Factory Service is the nationwide leader in product repair service that provides a professional repair experience for our customers. We have 2,500 trained technicians who complete over 2 million service calls a year. Our technicians represent a portfolio of commercial clients and service all major brands of kitchen and laundry appliances, lawn and garden equipment, floor-care, power and fitness equipment. Our technicians also provide specialty services such as product refurbishment and tool calibrations. br/ br/ A&E Factory Service technicians diagnose and repair all kitchen and laundry appliances including refrigerators, washers, dryers, dishwashers, stoves, ovens, refrigerators, freezers, and garbage disposals while providing superior service in customers homes. br/ br/ Our Technicians may also repair lawn and garden equipment, recreational equipment and other items. br/ br/ A&E technicians are the best equipped in the industry---you will be provided a van and laptop computer. In fact, A&E technicians travel directly to their first call from home each morning. We have a computer-generated routing system that enables us to maximize customer satisfaction. br/ As an A&E associate, your career path options will be determined by your performance and your desire to advance further within the A&E organization. We have some of the best benefits available in the industry to choose from: br/ br/ Medical br/ Dental br/ Life Insurance br/ Vacation br/ Holidays br/ 401k br/ Short and long term Disability br/ Select Retail merchandise discounts br/ Health Care Flexible Spending Account br/ Dependent Care Spending Account br/ Business travel insurance br/ Worklife solutions br/ Vision Plan br/ Legal Plan br/ Long Term Care Plan br/ Pet Insurance br/ Auto and Home Insurance br/ Business Travel Accident Coverage br/ Mortgage Assistance br/ To provide the proper customer focus, the In-Home Service Technician must: br/ Work as a dedicated team member to ensure fast, flexible and expert service to every customer br/ Demonstrate a sense of urgency to meet customer time commitments br/ Successfully complete all Technician II training elements within required timeframes br/ Meet key performance metrics and/or productivity goals as defined by the business br/ Provide knowledgeable and courteous repair service br/ Continuously look for methods to improve business performance and enhance the customer experience br/ Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer br/ Provide direction to a Technical Helper, as applicable br/ Ability to receive truck stock at home if the company vehicle is retained at the technicians place of residence or other designated location. br/ Mentor other technicians, as applicable br/ Maintain truck stock inventory within the prescribed company guidelines and standards br/ Follow the truck maintenance schedule and keep a clean, organized truck br/ Adhere to all company policies and procedures br/ Perform miscellaneous duties as assigned br/ br br A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include: br br br/ br/ Medical and Dental Plans br br/ Health Care and Dependent Daycare Flexible Spending Accounts br br/ Short and Long-Term Disability br br/ Company Paid and Optional Life Insurance br br/ Business Travel Insurance br br/ Merchandise Discount br br/ Adoption Assistance br br/ Kmart Advantage Rx br br/ ConSern Loans for Education br br/ Worklife Solutions br br/ Voluntary Benefits br br/ Commuter Benefits br br/ Sears Holdings Corporation Associate Stock Purchase Plan br br/ 401(k) Savings Plan br br/ Vacation Time with Personal Days br br/ National Holidays br br br/ br/
Details:
Job Id:
66719BR
Posted / Updated:
11/23/2009 2:48:08 AM
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