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Description
Kmart, a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a mass merchandising retailer that offers customers quality products through a portfolio of exclusive brands and labels such as Craftsman, Kenmore, DieHard, Jaclyn Smith, Joe Boxer, Route 66 and Country Living. We operate over 1,300 Kmart stores across 49 states, Guam, Puerto Rico, and the U.S. Virgin Islands. This includes discount stores, averaging 92,000 square feet, and Super Centers, averaging 165,000 square feet. We also offer a wide selection of merchandise through kmart.com and operate over 1,000 pharmacies within our stores.Title: Kmart Store ManagerLocation: New Orleans MarketReports To: District Manager, Retail ServicesSupervises: Direct Reports Assistant Store Managers, Loss Prevention Coach (where applicable)Non Negotiable(s)/Critical Success Factors: Provide disciplined leadership including setting clear expectations and holding the team and self accountable for results. Adhere to the Store Manager scheduling requirements (weekly exceptions must be approved by the District Manager): Minimum of 2 nights per week Minimum of 2 weekends per month scheduled during peak hours (e.g., Friday night, Saturday mid-day through evening, Sunday) Follow the Playbook and the Weekly Walk processes to develop and prioritize action plans with timely follow up. Execute customer focused strategies, policies and programs as measured by Customer Satisfaction, Survey data and verbatim comments. Select, develop and manage performance of individuals and team, measured by appropriate performance reports/scorecard, retention, internal promotions, training completion, and associate survey results. Attract, hire and on-board store staff as measured by appropriate performance scorecard, retention and new hire survey results. Execute the clients (brand/business) plan consistently across all departments and provide ongoing fact based feedback. Consistently deliver acceptable compliance scores as measured by District Manager in the Standards Based Store Visit&Client Commitment tools. Focus and invest time on customer facing activities and processes. Ensure the store is operationally certified and every associate is certified to do his/her job. Monitor and proactively address outliers, e.g., customer satisfaction, sales, controllable costs, profit, margin, operationalprocesses, and compliance against plan and/or established standards. Embed the Company return policy and Pledge of Fairness. Create and maintain a culture of winning that resonates with associates.CustomerCustomer Satisfaction Survey learnings, customer verbatims, and customer interactions. Expect and inspect core processes and clean and bright standards. Expect and inspect execution of clients merchandising and operating plans. Provide first person coaching on the execution of action plans based on daily department walks, Be the customer advocate and surface opportunities to improve the end-to-end customerexperience. Teach, model and lead ways to satisfy customers, find ways to say yes, e.g., helpful associates,complaint resolution, Store to Web.Leadership and People Personally support, coach and develop team members, creating an environment where ourassociates can be successful. Facilitate dialogue between front-line associates and the store leadership team. Focus the entrepreneurial energy of the team on delivering over the top customer service andassociate pride. Build a strong bench of talent and strive to develop people for internal promotion. Lead and embed the new normal (changes resulting from transformation initiatives) and driveRetail Services plans/projects using common enterprise-wide tools, processes and language. (Nostore programs.)Leadership Behaviors Process Understand, lead, and embed a standardized operating model that will earn preferred providerstatus in every store. Rigorously inspect compliance with our operating model for consistency across all departments. Execute and support the clients plan utilizing compliance score cards/audits to measure storeexecution and honor client commitments. Ensure that all initiatives and processes are in full compliance with applicable laws, regulationsand company policies.Effectiveness Create a selling culture that will meet/exceed clients sales plans. Lead and monitor store level margin drivers, e.g., solution selling, accessory attachment rate,inactive inventory, price change execution and POS reductions. Achieve all miscellaneous income plans, e.g., smart plans, protection agreements, new accountgeneration. Achieve controllable cost plans and identify and communicate continuous improvement opportunities. Communicate opportunities and solutions that will allow clients to meet/exceed profit plans.Disciplined Decision Making Provide clients with fact-based, real time feedback on the product life cycle including assortment,pricing, inventory flow, marketing support, transition/exit strategies, etc. Utilize quantitative and qualitative data to measure and achieve desired outcomes and addressoutlier opportunities. Consistently provide a sense of urgency to maintain standards while obtaining associate buy-in.Required Knowledge, Skills, and Abilities:Required Knowledge, Skills, and Abilities:*Bachelors degree or equivalent experience.*Minimum of five (5) years experience in retail or equivalent industry experience preferred.*Extensive knowledge of store merchandising, operations, and retail management practices and procedures.*Strong leadership and organizational skills.*Availability to work during critical retail timeframes including Fridays, Saturdays, Sundays and holidays.*Ability to analyze information, identify root causes and develop/implement approved solutions.*Effective oral and written communication skills necessary to communicate with all levels of internal and external team members and customers.*Experience selecting, assessing, coaching and developing associates, preferably in a retail environment.*Proven ability to manage and mentor team members, lead and influence cross-functional working groups and achieve results.*Microsoft Office computer skills including Word, Excel and Outlook.The duties, responsibilities and requirements presented in this job description should not be construed as an exhaustive list of roles or responsibilities.A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:Medical and Dental PlansHealth Care and Dependent Daycare Flexible Spending AccountsShort and Long-Term DisabilityCompany Paid and Optional Life Insurance Business Travel InsuranceMerchandise DiscountAdoption AssistanceKmart Advantage RxConSern Loans for EducationWorklife SolutionsVoluntary BenefitsCommuter BenefitsSears Holdings Corporation Associate Stock Purchase Plan401(k) Savings PlanVacation Time with Personal DaysNational Holidaysless than/ul
Details:
Job Id:
85361BR
Posted / Updated:
10/3/2010 4:00:44 AM
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