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Description

Provide courteous and professional teller service to customers.  Complete transactions according to established guidelines; complexity of transactions performed varies by teller level.  Identifies referral opportunities and makes appropriate referrals. Supports branches with a low to moderate volume and no Teller Coordinator (Tier 1 and Tier 3). Performs all teller functions within the branch and has in-depth knowledge of systems, processing and procedures. Completes operational functions such as approving transactions, cash control, security and internal control. Demonstrates competency in knowledge of risk management and loss prevention while following bank policies and procedures. Demonstrates leadership on the teller line and responsible for teller line workflow, cash management and controls, the vault, and assisting other tellers with accuracy in cash handling and balancing. Utilizes tools and skills to coach others on defined procedures for bank operations and customer service skills resulting in exceptional client and exceptional branch experiences. Strong competency in identifying unmet customer needs and making referrals. Completes and assists branch sales staff with basic sales and service maintenance activities. Contributes to the on-boarding of new tellers.

Qualifications

Basic Qualifications: Two years comparable experience at a comparable financial institution; extensive retail service and sales experience. In-depth knowledge of risk management and loss prevention and demonstrated strong operational skills. Must have cash handling or payment transactions and customer facing experience.

Preferred Qualifications: Demonstrated ability to meet referral expectations and to coach and provide strong leadership.

Job
: Retail Banking

Primary Location
: Florida-Orange Park-Orange Park Office

Schedule
: Full-time

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Details:

Job Id: 22334425

Posted / Updated: 11/3/2010 12:33:34 PM

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