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Description
Provide a superior client service experience while assisting in and supporting all aspects of service and sales-related activities in the branch. Develop new and strengthen/expand existing personal and business client relationships through daily client relationship management, providing financial solutions that meet clients' needs and goals, penetrating all product and service lines. Provide financial solutions that meet clients' needs and objectives using sales activities to include conducting consultative conversations, online charts, teleconsulting and making referrals when appropriate. Support the efforts and goals of the branch team through personal sales of a wide variety of STI products and services and use of referrals, as appropriate, across LOBs.
Provide service excellence; perform client maintenance requests, problem resolution and sales functions. Commit to advancing individual knowledge of sales techniques and product knowledge to better serve consumer and business clients. Meet/exceed client service and branch sales goals by offering and selling personal and/or business products and services, developing, expanding and retaining relationships. Advanced knowledge and ability in servicing and selling personal and business products and services. Lead sales campaigns within the branch, and act as an expert resource. May train or mentor new teammates. Perform Teller functions as required.
Ensure compliance with internal controls, operational procedures and risk management policies. Pursue on-going education of SunTrust products, services, and other lines of business. Depending on branch type/size and staffing may provide Teller support. Additionally, FSRs in In-Store locations are responsible for service and sales to include in-store prospecting, and assisting clients on platform and teller transactions Responsible for ensuring that all business transactions and practices in the individual's span of control comply with all regulations and the SunTrust Code of Conduct.
Qualifications
Basic Qualifications:
* High school diploma or equivalent.
* Three years retail sales experience in a consumer or small business environment or three years of experience selling financial services.
* Experience with client service and relationship skill building, and proactive sales skills and ability to meet sales and service goals.
Preferred Qualifications:
* Two years of college with focus on business, finance or accounting.
* Four years experience in a client service and/or financial sales experience role and/or combined experience as a Teller and/or FSR at SunTrust and/or FSR at STI and/or completion of Core, Intermediate and Advanced STU Curriculum Training as well as corresponding FSR course work.
* Strong probing and listening skills to uncover client needs Financial service and sales experience in a retail branch environment and mentoring of others. Cash handling or payment transactions experience.
Job
: Retail Banking
Primary Location
: DC-District of Columbia-DC_002-Washington-L'Enfant Plaza
Schedule
: Full-time
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Details:
Job Id:
22552240
Posted / Updated:
10/14/2010 4:24:33 AM
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