Description
The TruGreen Companies
Job Description
Job Title: Customer Service Representative – Part-Time
Must be able to work evenings and Saturdays – 20 hours weekly.
SUMMARY:
Receives and attempts to resolve customer service problems/questions in a timely and professional manner to enhance customer satisfaction and reduce cancellations. Impacts revenues through efforts to sell new customers/services and retain existing customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The essential duties and responsibilities are listed below. Other duties may be assigned.
Directly responsible for customer retention.
Dispatches by radio, service calls, and additional productions.
Assists in calling customers to confirm scheduled lawn/hort treatment.
Records and reports service and cancel information to management.
Maintains customer database.
Identifies or creates customer wants and needs and offers solutions/benefits to sell new or additional services.
Provides answers/solutions to customer inquiries and problems.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have excellent computer skills.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or one to three months related experience and/or training, or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to verbally communicate well and effectively present information in one-on-one and small group situations to clients, customers, and other employees of the organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate and percent.
REASONING ABILITY:
Ability to carry out instructions furnished in oral, written, or diagram form. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls, and reach with arms and hands. The employee is occasionally required to lift and/or move up to 25 pounds.
· Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· The noise level in the work environment is usually moderate.
Equal Employment Opportunity Employer (EOE/AA/M/F/D/V)
Details:
Job Id:
1530
Annual Salary:
Position Type:
Education Level:
No Selection
Experience Level:
No selection
Posted:
5/14/2009 1:43:16 PM
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