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Description
A&E Factory Service is the nationwide leader in product repair service that provides a professional repair experience for our customers. We have 2,500 trained technicians who complete over 2 million service calls a year. Our technicians represent a portfolio of commercial clients and service all major brands of kitchen and laundry appliances, lawn&garden equipment, floor-care, power and fitness equipment. Our technicians also provide specialty services such as product refurbishment and tool calibrations.
This position is responsible for the repair of products in the customers home. Products repaired include the following
home appliances: Washers&Dryers, Gas&Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, Garbage
Disposers, Refrigeration (non-sealed systems), and other home appliances. This position provides timely and quality
repairs of customers products while maintaining high customer service. Additionally, technicians promote and sell
additional products and services that directly impact the profitability of the company.
We provide a service van,
specialized tools, uniforms, laptop computer, cell telephone, and periodic training.
Minimum one year direct appliance repair experience is required.
750 sign-on bonus possible with 2 years minimum appliance repair experience; USD1500 possible with 5 years minimum appliance repair experience.To provide the proper customer focus,
the In-Home Service Technician must:
Work as a dedicated team member to
ensure fast, flexible and expert service to
every customer
Demonstrate a sense of urgency to meet
customer time commitments
Successfully complete all Technician II
training elements within required
timeframes
Meet key performance metrics and/or
productivity goals as defined by the
business
Provide knowledgeable and courteous
repair service
Continuously look for methods to
improve business performance and
enhance the customer experience
Follow the Value Added Services Process
(i.e., selling extended warranties, water
filters, etc.) by effectively communicating
the benefits to the customer
Provide direction to a Technical Helper,
as applicable
Ability to receive truck stock at home if
the company vehicle is retained at the
technicians place of residence or other
designated location.
Mentor other technicians, as applicable
Maintain truck stock inventory within the
prescribed company guidelines and
standards
Follow the truck maintenance schedule
and keep a clean, organized truck
Adhere to all company policies and
procedures
Perform miscellaneous duties as assignedA comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
* Medical and Dental Plans
* Health Care and Dependent Daycare Flexible Spending Accounts
* Short and Long-Term Disability
* Company Paid and Optional Life Insurance
* Business Travel Insurance
* Merchandise Discount
* Adoption Assistance
* Advantage Prescription Plan
* ConSern Loans for Education
* Worklife Solutions
* Voluntary Benefits
* Commuter Benefits
* Associate Stock Purchase Plan
* 401(k) Savings Plan
* Vacation Time with Personal Days
* National Holidays
Details:
Job Id:
89507BR
Posted / Updated:
2/14/2012 3:39:01 AM
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