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Description

Description:
- Supv, ITO Service Delivery II (586218)

Job Description

Supv, ITO Service Delivery II-586218

Description

· Manage team primarily comprised of Supervisor I, non-exempt or (ENT)/Intermediate (INT) employees, or contingent workforce with well-defined, limited scope, including directing daily work activities/priorities, people recruitment and development, and cost management.

· Coach and mentor employee direct reports. Manage Focal Point Review (FPR) process for HP employees. Manage team and individual performance.

· Role is primarily tactical in nature.

· Ensure operational excellence by monitoring and ensuring team goals and key contractual commitments are met (e.g. Service Level Agreements (SLA)s or service delivery goals, costs/budget)

· Advise management and peers on matters of importance to area(s) of responsibility. May propose and

influence direction-setting.

· Resolve/monitor moderately complex customer escalations as appropriate.

· Maintain existing customer relationships as well as with other functional managers. Directs and Controls activities for:

· country or sub-region

· small- or medium- sized customer(s)

Qualifications

Education and Experience Required:

Bachelor''s degree in Computer Science, Engineering, Business, or related field or equivalent work experience. Typically 6+ years of relevant experience

Knowledge and Skills Required:

· (developing) Workforce management/development

· (developing) Leadership

· (developing) Influencing Others

· Customer/Vendor Management, escalation management, customer relationship-building

· General knowledge of Corporate capabilities and outsourcing industry norms

· Business Analysis and Business Planning

· (developing) Financial Management/Cost Management

· General Project Management

· Strong understanding of technology in direct responsibility

· General understanding of related technologies

Critical Competencies to Drive Business Results:

Business Execution & Performance Monitoring

Actively monitors business performance to ensure effectiveness, adjust strategy as required, and identify investment returns

Program Tracking and Reporting

Continuously mines program data to assess overall contribution of program to business success

Cross Organizational Coordination & Alignment

Collaborates collegially with peers in other companies, divisions or departments as required to ensure effective program/project management, and responsive administrative coordination

Practice Improvement

Continuously drives, supports, and communicates initiatives to improve practice effectiveness

Coaching/Supervision

Assesses and manages employee performance to ensure individual and group excellence

Outsourcing Methods/Processes

Systematically uses Information Technology (IT) Outsourcing Methodology (ITOM) to coordinate activities and communications, and contribute to the achievement of desired results

Client/Customer Relationship Building

Demonstrates client-sensitive practices within the account(s) and internal gate-keeping within HP to support building strategic trusted advisor status

HPS/BU Business Context

Understands the market segments sold into, the business challenges addressed by HP Services (HPS)/Business Unit (BU) solutions, and HP''s strategy for market penetration

HPS/BU Solutions

Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold

HPS Solution Interfaces

Understands how services in area-of-responsibility fit within or interface with the sales of other solutions - HPS, other Global/General Business Unit (GBU)s, or HP''s partner strategies

Change Management

Develops methods for supporting innovation and change across the organization

Problem Solving

Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution

Job
- Services

Primary Location
- United States-Alaska - Anchorage

Schedule
- Full-time

Job Type
- Experienced

Shift
- Day Job

Travel
- No

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Details:

Job Id: 25384497

Posted / Updated: 5/24/2011 3:58:03 AM

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