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Description
Description:
- Customer Engineer III, MDP - (14) (1100981)
Job Description
Customer Engineer III, MDP - (14)-1100981
Description
Responsibilities
* Performs startups through Tier III including process qualifications with assistance.
* Understands all qualifications performed on tool and verifies operational quality (process qualification) of systems equipment including ability to use customer''s metrology equipment.
* Plans for and completes all levels of preventative and corrective maintenance within timelines.
* Troubleshoots key technical issues at the component level.
* Diagnose and recommends solutions for complex system downs.
* Uses process data to diagnose hardware problems. Resolves some sustaining process issues on well characterized tools.
* Troubleshoots key technical issues at the component level. Uses routine process data and on site data logging functions to diagnose system downs.
* Diagnoses and resolves hardware and software issues. May resolve sustaining process issues with assistance or on very well characterized tools.
* Performs complex retrofits. May occasionally organize and lead retrofit activities.
* Ensures the correct revs of procedures and schematics. Identifies and corrects procedural issues.
* Applies global best practices to solve problems for their customer. Occasionally contributes to global best practices.
* Creates methodologies and procedures as necessary.
* Participates in patent processes/discussions and documents IP as appropriate.
* Anticipates and responds to fab issues including communicating with CE''s in other locations.
* Drives corrective processes through key stakeholders (PBG, Customer Spec owners, ECO owners, GPS, etc.) or escalates as appropriate.
* Communicates findings to others and provides suggestions to improve checklists and procedures.
* Participates in customer meetings and escalations.
* Within assigned scope, assist management in operation of site service business.
* Assists Applied Materials field management in establishing and achieving objectives for assigned accounts.
* Keeps field management informed on customer perception of system performance.
* Takes initiative to avoid and resolve customer problems.
* May occasionally initiate projects to drive down costs or increase uptime.
* Provides technical guidance to less experienced CE''s on complex system problems including sustaining process issues.
* Instructs customers in the operation and maintenance of system.
* Follows all checklists and procedures, including safety.
WORKING CONDITIONS:
* May be exposed to cramped work space, mechanical, electrical, and/or chemical hazards.
* Requires attentiveness to safety precautions at all times.
* Occasionally will be required to work rapidly for long periods of time; will routinely bend, stoop, reach, and walk.
* Travel required to provide expertise where needed.
* Includes shift work and on-call status.
* Travel as required.
Job Specific Knowledge
Qualifications
Skills
* Demonstrated capabilities to successfully manage problem accounts and assure good customer relations through developed communication skills
* Demonstrated capabilities to provide technical leadership
* Demonstrated capability to deliver high levels of customer satisfaction
* Ability to routinely lift, pull, or push objects of up to 50 pounds with or without accommodation
* Ability to effectively use hand tools, meters, scopes, and other pertinent specialized equipment
* Strong customer communication skills.
Education
* ASEET and 5 - 7 years electro-mechanical experience or equivalent, OR
* BSEET and 4 - 6 years electro-mechanical experience or equivalent .
* At least 3 years experience in the semiconductor industry with at least 1 year previous experience on Applied Materials'' equipment.
* Process and/or software experience on related semiconductor equipment.
* Requires possession of a current driver''s license and passport.
* Must be willing and able to travel, both between regions and internationally.
* Flexibility to work on shifts/overtime/stand-by/on-call/holidays when required.
Applied Materials is an Equal Opportunity Employer committed to diversity in its workforce.
Job
Engineering
Primary Location
Americas-United States-New York-NY,Malta
Shift
Day Job
Travel
No
Hiring Initiative
None
Relocation Package
Limited Relocation - (US Based Positions Only)
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Details:
Job Id:
26215263
Posted / Updated:
2/15/2012 3:48:57 AM
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