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Description
Description:
- 3M Cogent Help Desk Rep I - Dublin, OH (1101846)
Job Description
3M Cogent Help Desk Rep I - Dublin, OH-1101846
Organization
: Safety Security & Protect Svs
Primary Location
: USA Region-United States-Ohio-Columbus
Job Type
: Experienced
Description
3M Cogent a leading high-tech development company in the fields of image processing, biometrics, automated fingerprint identification and systems integration is seeking a Help Desk Represenative at their Dublin, OH location. 3M Cogent supports a worldwide customer base which includes law enforcement, civil government, and commercial customers.
3M captures the spark of new ideas and transforms them into thousands of ingenious products. Our culture of creative collaboration inspires a never-ending stream of powerful technologies that make life better. 3M is the innovation company that never stops inventing. With USD27 billion in sales, 3M employs about 80,000 people worldwide and has operations in more than 65 countries. For more information, visit www.3M.com or follow @3MNews on Twitter.
As a member of our team, you will be responsible for the following:
* Installation, troubleshooting and support of Microsoft, operating systems
* Installation, configuration, testing, troubleshooting and support of various hardware and software, including Cogent applications
* Providing technical assistance to other support engineers and customers
* The selected candidate must be able to provide all aspects of operations support, remedial maintenance, management of spares inventory and regular status reporting
Qualifications
Basic Qualifications
*
High School Diploma
*
1 Year Microsoft Operating Systems experience
Preferred Qualifications
*
TCP/IP network troubleshooting and support in a distributed Microsoft client/server environment
*
High level of energy, self motivation and a strong customer support focus
*
Detailed oriented team player that can work with little supervision
*
Able to work under pressure, as service calls must be responded to promptly, diagnosed quickly, and fixed within a short time frame
*
Excellent verbal and written English communication skills, other language abilities are a plus
*
Excellent time management skills
*
Have the ability to understand user problems and the ability to explain technical fixes in an understandable manner to users
*
Ability to quickly troubleshoot and conduct root cause analysis
*
Must be able to occasionally move and lift heavy computer equipment
Employment Statement
Apply now for this exciting opportunity with 3M.
3M is an EEO/AA employer. Women, minorities, veterans, and individuals with disabilities are encouraged to apply.
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Details:
Job Id:
26541499
Posted / Updated:
3/9/2012 3:42:44 AM
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