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Description
Lands’ End is a premier source of apparel and gear for women, men, kids and the home – sold by catalog, online, and at over 200 Lands’ End Shops at Sears. Since 1963, we’ve earned a reputation for quality, value and exceptional customer service embodied by one simple promise: everything we sell is Guaranteed. Period.® Lands’ End is a proud member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies.
This position enhances the experience of our customers and drives profitable sales by delivering proactive sales assistance and support to customers.Job Responsibilities:
Sales per hour (SPH) goals will be assigned for each working shift. Client building and consumer outreach will be necessary to maintain and exceed these goals
Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities
Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs
Maintains knowledge of Lands End and Sears website navigation and leverages this option for customer solutions when the product is not available in the store
Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures
Maintains knowledge of Lands End products and services, along with current fashion trends to enhance level of customer service and generate sales
Under the direction of the Lands End Lead and/or the Softlines ASM, merchandises the sales floor in accordance with Lands End brand standards; adjusts presentations based on sell-through and/or other factors while still maintaining a brand appropriate look
Responsible for fitting room support and store recovery
Performs markdown and other promotional activities as needed
Responsible for stock replenishment, stockroom organization and adhering to visual brand standards.
Qualifications:
Excellent selling skills
Ability to communicate effectively with customers and fellow employees
Ability to receive feedback and take action when appropriate
Ability to follow written and verbal instruction and meet deadlines on projects/tasks
Previous experience in retail strongly preferred
Availability and flexibility to work varied hours to support the needs of the business
Skilled in website navigation, interest and working knowledge of social networking sites
Community outreach/networking connections a plusA comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
* Medical and Dental Plans
* Health Care and Dependent Daycare Flexible Spending Accounts
* Short and Long-Term Disability
* Company Paid and Optional Life Insurance
* Business Travel Insurance
* Merchandise Discount
* Adoption Assistance
* Kmart Advantage Rx
* ConSern Loans for Education
* Worklife Solutions
* Voluntary Benefits
* Commuter Benefits
* Sears Holdings Corporation Associate Stock Purchase Plan
* 401(k) Savings Plan
* Vacation Time with Personal Days
* National Holidays
Details:
Job Id:
96898BR
Posted / Updated:
5/2/2012 3:50:36 AM
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