This job opportunity is no longer available.
This page has been archived for your
reference. You can try to continue to this position on the employer's website
or try a new search. Inquiries related
to this position should be directed to the employer.
Description
A&E Factory Service is the nationwide leader in product repair service that provides a professional repair experience for our customers. We have 2,500 trained technicians who complete over 2 million service calls a year. Our technicians represent a portfolio of commercial clients and service all major brands of kitchen and laundry appliances, lawn&garden equipment, floor-care, power and fitness equipment. Our technicians also provide specialty services such as product refurbishment and tool calibrations.
A&E Factory Service technicians To provide technical service on Preventive Maintenance calls, shuttle necessary parts and supplies for service repair completion for repair technicians, to perform on-the-job training tasks when working with a Repair Technician on call types.- Perform Preventive Maintenance Checks in the customer''s home.
- Ride with or meet technician at designated location to assist on service call when assigned
- Shuttle parts and supplies to technician when applicable
- Provide courteous customer service
- Work as a dedicated team member to ensure fast, flexible and expert service to every customer
- Demonstrate a sense of urgency to meet customer time commitments
- Successfully complete all Technician training elements within required timeframes
- Meet key performance metrics and/or productivity goals as defined by the business
- Provide knowledgeable and courteous preventive maintenance service
- Continuously look for methods to improve business performance and enhance the customer experience
- Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer
- Ability to receive truck stock at home if the company vehicle is retained at the technician''s place of residence or other designated location.
- Maintain truck stock inventory within the prescribed company guidelines and standards
- Follow the truck maintenance schedule and keep a clean, organized truck
- Adhere to all company policies and procedures
- Perform miscellaneous duties as assignedA comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
* Medical and Dental Plans
* Health Care and Dependent Daycare Flexible Spending Accounts
* Short and Long-Term Disability
* Company Paid and Optional Life Insurance
* Business Travel Insurance
* Merchandise Discount
* Adoption Assistance
* Advantage Prescription Plan
* ConSern Loans for Education
* Worklife Solutions
* Voluntary Benefits
* Commuter Benefits
* Associate Stock Purchase Plan
* 401(k) Savings Plan
* Vacation Time with Personal Days
* National Holidays
Details:
Job Id:
97245BR
Posted / Updated:
2/14/2012 3:40:58 AM
Map
Careers & Community for Talented People with Disabilities