Description
For more than 125 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world. We are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 28 countries staffed by 10,600 employees. The Chubb Corporation reported $48 billion in assets and $13 billion in revenues in 2008. Fortune Magazine includes Chubb in its list of “America’s most admired companies”.
As a leader in the global property and casualty insurance industry, Chubb has the opportunities and resources to help you embark upon a very rewarding career. Whether you are new to this industry or an experienced insurance professional, we will partner with you to help you perform, learn, and grow.
Chubb’s claim professionals deal with a wide variety of situations and handle claims of all sizes. The challenge of the job isn’t measured by the dollar amount of the claim, but by your role in resolving the issues as swiftly and expertly as possible.
Chubb’s Claims Service Centers consist of claim adjusters and operations staff who handle auto, property, and liability claims via telephone for Chubb’s insureds and claimants. The Eastern Claims Service Center is located in Chesapeake, VA. The Claim Service Center Call Centers process first notices of loss, including auto, property, general liability and workers compensation. We operate in a high-energy, high-speed, and high-volume environment.
Currently, Chubb is seeking a Claims Call Center Manager for the Chesapeake, VA office.
Reporting to the Operations Manager, this position will ensure the efficient handling of claim related inbound call and fax volume and will assist the Claims leadership team in ensuring the highest levels of service are delivered. Included in this are formal leadership responsibilities and expectations for the success of the unit and quality of their work. Apply technology to call center operations to maximize efficiencies and capabilities.
Responsibilities include, but are not limited to:
• Deliver a level of customer service and responsiveness that differentiates Chubb from its competitors
• Direct staff in the achievement of customer service targets as well as identifying and planning for areas of improvement or development
• Influence through collaboration and partnership with peers and counterparts within and outside the branch
• Act as a liaison with other departments and external vendors to gather information and resolve issues
• Maintain and utilize up-to-date knowledge of industry developments
• Monitor random calls to enhance quality, minimize errors and track performance
• Manage the efficient processes and workflow of the Call Center Operation, to include: technical direction, staff development, quality assurance and catastrophe management
• Motivate and coordinate call center staff to ensure appropriate resource allocation
• Identify potential new services, perform cost benefit analysis and recommend implementation plan as warranted
• Handle and resolve the most complex escalated customer issues and concerns
• Identify opportunities to apply and leverage technology to maximize workflow efficiencies and staff capabilities
Education:
• Advanced degree preferred, Bachelor’s degree or equivalent experience acceptable.
• Minimum 5 years experience of call center management experience
Competencies/Technical Skills:
• Strong leadership skills to include the ability to lead diverse, cross functional and interdisciplinary teams
• Utilizes intellectual rigor and experience to create long term strategies to drive sustainable competitive service advantages
• Attracts, develops and leads diverse teams that maximize performance and creates opportunities for the movement of talent
• Excellent project management, analytical, communication and collaboration skills
• Strong technical skills in the areas of ACD, call routing, prompting and resource allocation
• Proven, established track record of coaching and developing employees to higher performance levels
• Demonstrated experience in the application of call center technologies to drive process improvements and 'next level' call center capabilities
Our commitment to our customers is to deliver the highest quality claim service and to provide the highest level of caring, professionalism, and integrity. Our commitment to each other is to contribute to a professional environment, treat everyone with fairness, honesty, and respect, embrace a caring culture, value teamwork and diversity, and take accountability for making this a great place to work. Every single one of our employees has the opportunity to impact our mission to deliver world class service.
Our culture is friendly, supportive, and open. We value a strong customer service focus, technical excellence, diverse thinking, innovation, and collaboration. We take great strides in making the company hospitable and welcoming for all employees.
Our rewards strategy strongly adheres to our “pay for performance” philosophy by measuring results and directly relating rewards to accomplishments. Our compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry.
If you are looking for challenge and professional growth in a supportive environment, we invite you to look into what Chubb has to offer. To apply online and for more career and employee benefits information, please visit the career link on our website at www.chubb.com.
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.apply2jobs.com Reference Requisition number 6926.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=6926¤tPage=2
Details:
Job Id:
6926
Annual Salary:
Position Type:
Education Level:
No Selection
Experience Level:
No selection
Posted:
8/11/2009 9:21:25 PM
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