Description
QUALIFICATIONS:
Bachelor's degree in English, Communications, Journalism or Business Administration, or a related field required. Four years of related experience will be accepted in lieu of degree.
A minimum of four years of technical writing experience required. Experience with documenting IT software and systems or user guides and policies and procedures required.
Knowledge of process models and control frameworks such as COBIT and ITIL preferred along with general understanding of technologies that can be leveraged to solve business problems.
Familiarity with lifecycle management methodologies and experience in applying these practices during process improvements preferred.
Knowledge of information gathering, planning, and organizing methods and principles required. Must have strong understanding of document formatting and presentation techniques along with experience with MS Office and desktop publishing tools.
Proven analytical and creative problem-solving abilities required along with the ability to effectively prioritize and execute tasks in a high-pressure environment.
Must have exceptional written and oral communication skills along with superior attention to detail. Ability to analyze target audience and to present ideas effectively required.
Effective organizational and interpersonal skills required with a focus on rapport-building, listening, and interviewing skills.
Ability to conduct research into a wide range of computing issues required along with ability to absorb and retain information quickly, specifically complex technical information.
Must have ability to work effectively with internal and external resources, as well as multiple levels of staff and management.
Must possess exceptional customer service orientation along with experience working in a team-oriented, collaborative environment.
Proven ability to understand and follow directions and execute assigned tasks is required.
Must be highly self-motivated and directed.
Previous experience with Facets preferred.
ACCOUNTABILITIES:
Plans, designs, researches, writes, and edits a wide range of documents and graphics, including but not limited to policies, procedures, processes, user guides and manuals, training materials, proposals, miscellaneous forms, and general business documents for both print and online media.
Serves as the document control administrator for policies and procedures software. Performs all program functions including accessing all documents in all publishing stages (draft, review, approval, pending and archived). Manipulates documents, manages users and the document review and approval process, and changes program settings.
Works with management and staff to collect and interpret technical information. Edits written documentation to create unified and consistent support documents. Analyzes project requirements to determine types of documents needed and ensures optimal document design to achieve consistency of document quality and maximum usability, accessibility, and retrievability.
Develops project plans and timelines for major documentation initiatives to ensure timely delivery of documentation.
Establishes, communicates, and maintains documentation standards, and provides training where required.
Researches, evaluates, and recommends new documentation tools and methods to support documentation improvement efforts.
This position reports to the Manager, Business Engineering.
Job Grade: 13
Minimum Starting Salary: $4,077.84/month
Details:
Job Id:
1585
Annual Salary:
Position Type:
Education Level:
No Selection
Experience Level:
No selection
Posted:
8/11/2009 9:21:26 PM
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