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Description
Lands’ End is a premier source of apparel and gear for women, men, kids and the home – sold by catalog, online, and at over 200 Lands’ End Shops at Sears. Since 1963, we’ve earned a reputation for quality, value and exceptional customer service embodied by one simple promise: everything we sell is Guaranteed. Period.® Lands’ End is a proud member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies.
This position generates sales through customer and employee engagement and coaches consultants to deliver highest levels of customer service and drive sales. Works as a member of the store management team to lead a positive customer and employee culture and assists in driving operational activities that generate sales.Job Responsibilities:
Accountable for achieving monthly shop sales and KPI goals
Sets and prioritizes daily shop business goals and leads the team to achieve them
Acts as a role model by generating sales through the use of approved consultative selling practices to identify customer needs and provide appropriate solutions
Communicates the day-to-day financial and operational goals and requirements to the staff
Executes and directs the team on all floor resets and markdown and/or promotional activities
Monitors floor coverage and zoning; takes action in response to business trends
Supports the payroll management and scheduling of the shop
Promotes, administers and acts as a resource to store personnel for all company policies, procedures and programs
Trains, coaches and directs associates on service and selling standards; partners with the store leaders to create goals and individual development plans that support performance needs and career growth
Supports and actively participates in the recruitment, interview and selection process of all Lands End sales consultants
Handles complex customer situations; resolves issues as appropriate
Facilitates efficient replenishment flow and representation of merchandise
Performs other Lands End relevant duties and projects as assigned by the Store Manager and Lands End District Manager
Ability to use social networking opportunities to foster customer engagement
Qualifications:
Demonstrated ability in sales generation, training and leading teams
Excellent selling skills
Excellent communication and organizational skills
Ability to delegate and prioritize tasks and responsibilities
Demonstrated ability to coach, provide feedback and manage substandard performance
Ability to receive feedback and take action when appropriate
Previous leadership experience in a specialty retail setting strongly preferred
Availability and flexibility to work varied hours to support the needs of the business
Strong computer skills; familiarity and ability to use social networking sites for customer engagement activities as directedA comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
* Medical and Dental Plans
* Health Care and Dependent Daycare Flexible Spending Accounts
* Short and Long-Term Disability
* Company Paid and Optional Life Insurance
* Business Travel Insurance
* Merchandise Discount
* Adoption Assistance
* Kmart Advantage Rx
* ConSern Loans for Education
* Worklife Solutions
* Voluntary Benefits
* Commuter Benefits
* Sears Holdings Corporation Associate Stock Purchase Plan
* 401(k) Savings Plan
* Vacation Time with Personal Days
* National Holidays
Details:
Job Id:
99674BR
Posted / Updated:
2/9/2012 3:51:45 AM
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