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Description
Lands’ End is a premier source of apparel and gear for women, men, kids and the home – sold by catalog, online, and at over 200 Lands’ End Shops at Sears. Since 1963, we’ve earned a reputation for quality, value and exceptional customer service embodied by one simple promise: everything we sell is Guaranteed. Period.® Lands’ End is a proud member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies.
General Summary:
This position generates sales through customer and associate engagement, assisting the Lands End Sales Leader and the Assistant Store Manager with coaching and coordinating activities for the Lands End (LE) consultative sales associates in order to deliver the highest levels of customer service and drive sales, and support the LE Brand Experience at retail. Assists Softlines Assistant Manager and the Lands End Sales Leader with coordinating work activities, task assignments and training for the LE consultative sales associates, as well as maintaining a personal contribution to the departments productivity.
Scope of Responsibility:
While this position reports to the Softlines Assistant Store Manager, the position receives guidance and coaching from the Lands End Sales Leader. Twenty-five percent (25%) of the time is allotted to coordinator responsibilities and the other 75% of time is allotted to personally contributing to the activities of the Lands End department.
Job Responsibilities:
Accountable for achieving monthly performance KPI expectations, including Sales Per Hour, Average Dollar Sale, Unit Per Transaction and Direct Sales
Assists Lands End Sales Leader to prioritize and coordinate daily activities in order to achieve business and operational goals
Acts as a role model by generating sales through the use of approved consultative selling practices to deliver exceptional customer experiences by identifying customer needs, providing solutions and offering product alternatives
Observes, provides feedback and developmental coaching to Lands End consultative sales associates to drive selling behaviors and achievement of individual SPH goals
Motivates team, recognizes and celebrates exceptional customer service and selling behaviors.
Monitors floor coverage and zoning; takes action in response to business trends
Supports the payroll management by adhering to work schedule and assisting associates to adhere to their schedule
Promotes, administers and acts as a resource on company policies, procedures and programs
Assists with training, and coaching associates on service and selling standards
Accompanies the LE District Manager during LE Shop visits to identify business areas of opportunity and develop action plans for improving the department performance
Assists in the recruitment, interview and selection processes of Lands End sales associates
Assists in resolving customer issues and complaints; escalates issues to the Lands End Sales Leader or Softlines Assistant Store Manager
Facilitates appropriate re-merchandising to maintain seasonal and brand messages while ensuring compelling presentations
Executes, directs, and participates in all floor resets and markdown and/or promotional activities
Facilitates efficient replenishment flow and representation of merchandise
Performs other Lands End relevant duties and projects as assigned by the Lands End Sales Leader and/or Softlines Assistant Store Manager
Creates awareness regarding brand-driving of social networking opportunities; strives to capture customer contact information (email/phone) using appropriate Shop approaches and programsQualifications:
Previous leadership experience required; in specialty retail environment strongly preferred
Excellent selling skills; demonstrated ability to achieve sales goals
Ability to develop team performance through training and coaching
Demonstrated ability to coach, provide feedback and manage substandard performance
Excellent communication and negotiation skills
Excellent organizational skills
Ability to delegate and prioritize tasks and responsibilities
Ability to receive feedback and take action when appropriate
Availability and flexibility to work varied hours to support the needs of the business
Strong computer skills; familiarity and ability to use social networking sites for customer engagement activities as directedA comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
* Medical and Dental Plans
* Health Care and Dependent Daycare Flexible Spending Accounts
* Short and Long-Term Disability
* Company Paid and Optional Life Insurance
* Business Travel Insurance
* Merchandise Discount
* Adoption Assistance
* Kmart Advantage Rx
* ConSern Loans for Education
* Worklife Solutions
* Voluntary Benefits
* Commuter Benefits
* Sears Holdings Corporation Associate Stock Purchase Plan
* 401(k) Savings Plan
* Vacation Time with Personal Days
* National Holidays
Details:
Job Id:
101089BR
Posted / Updated:
4/9/2012 3:48:44 AM
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