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Description

Job Description - Account Security Officer (653725)

Job Description

Account Security Officer-653725

Description

· Develops and nurtures senior mgmt relationships with the customer

· Owns customer operational relationship: develops & nurtures to excellent customer satisfaction

· Understands customer at local, country, region & Worldwide (WW) level to analyze delivery requirements & contribute to customer strategic business plan

· Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.

· Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan

· Owns cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls

· Ability to effectively and proactively manage risk for medium to high risk projects

· Hires & leads cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans

· Develops & leads Account Service Team (AST) & all delivery organizations to timely, cost effective delivery of compliance to Service Level Agreements (SLA) requirements identifying & recommending optimization while managing scope, resources & coordination

· Develops & manages account service delivery plan. Contributes to strategic account plan

· Consults in presales & change order negotiations, representing & approving delivery capability & cost solution

· Develops & manages account service delivery plan. Contributes to strategic account plan

·  less than USD5m/year revenue

·  less than USD30m Total Contract Value (TCV) (total contract value)

· Acts as Account Delivery Manager (ADM) in medium to large engagements or small portfolio of engagements

· Leads a medium to large AST/delivery team with multiple towers/business represented

· Works at regional or global level

· May act as people manager

Critical Competencies to Drive Business Results:

Account Relationship Management

Ensures customer satisfaction and optimum engagement relationships to build and maintain annuity business within the account.

Compliance Monitoring/Management

Manages delivery to ensure cost-effective service delivery compliance to Service Level Agreements (SLA) and Hewlett-Packard (HP)/Managed Services (MS) service quality standards

Cost and Budget Management

Establishes, tracks and enforces spending parameters to protect HP''s business assets, and ensure their effective engagement

Coaching/Supervision

Assesses and manages employee performance to ensure individual and group excellence

Outsourcing Methods/Processes

Systematically uses Information Technology (IT) Outsourcing Methodology (ITOM) to coordinate activities and communications, and contribute to the achievement of desired results

HPS/BU Business Context

Understands the market segments sold into, the business challenges addressed by HP Services (HPS)/Business Unit (BU) solutions, and HP''s strategy for market penetration

Partner Satisfaction

Cultivates and maintains positive relationships with partner to ensure retention and growth of business relationship, and position HP as the preferred partner for meeting the full range of customer''s business needs

HPS/BU Solutions

Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold

HPS Solution Interfaces

Understands how services in area-of-responsibility fit within or interface with the sales of other solutions - HPS, other Global/General Business Unit (GBU)s, or HP''s partner strategies

HPS/BU Implementation

Understands the strategy and customer requirements involved in deploying software solutions

HPS/TS Solution Selling

Understands the key positioning messages for services and the resources available for effective selling

Problem Solving

Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution

Qualifications

Education and Experience Required:

* First Level University Degree or equivalent combination of education and experience.
* Minimum of 8+ years in IT
* Minimum of 3+ years experience in dedicated IT Secruity
* 3 - 8 years relevant business experience
* CISSP / CISM  is a plus

Job
- Services

Primary Location
- United States-Texas - Plano

Schedule
- Full-time

Job Type
- Experienced

Shift
- Day Job

Travel
- Yes, 25% of the time

Details:

Job Id: 30113312

Posted / Updated: 2/7/2012 3:41:40 AM

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