Description
Orchard Supply Hardware (OSH), a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is one of California’s largest hardware and garden retail chains with over 85 stores averaging 40,000 square feet. Since 1931 and with a consistent focus on Convenience, Service and Selection, we have helped generations of customers maintain and repair their homes and gardens with over 45,000 items, easy-to-shop stores and homespun hospitality. A refreshing alternative to the home improvement big boxes, OSH still serves California with the same simple retail philosophy developed long ago, Take good care of our customers and they will take good care of you.
General Summary
The Department Lead Retail/Key Carrier will perform all the necessary duties to accurately, efficiently, and professionally manage his/her assigned area of responsibility. The Department Lead Retail/Key Carrier will manage his/her department and ensure that everything possible is done to meet customer, associate and business needs. The Department Lead Retail/Key Carrier personally demonstrates and clearly communicates performance and customer service standards and expectations to all associates and evaluates the execution of that performance. The Department Lead Retail/Key Carrier acts as a leader in the store and is a critical member of the store leadership team.
Job Responsibilities:
Drive Profitable Growth
Responsible for assigned sales area in the store. Ensure profitability of the department by:
Proactively lead the department to ensure achievement of business goals in revenue, profitability, customer satisfaction, and associate morale.
Actively manage the customer experience in the department ensuring total customer satisfaction.
Drive revenue growth by using Solution Selling, the 5-As and customer services skills.
Maximize Sales by:
Execution of Promotional Plan to include all signage, bulk stacks, and end caps.
Participate in planning meetings.
Ensure merchandise presentation is according to company guidelines. Use plan-o-grams and monthly planning to set displays. Work in new merchandise into the existing plan-o-grams where appropriate.
Maintain merchandise presentation, signage, and housekeeping. Keep display items in showroom condition.
Follow all inventory protection guidelines and procedures.
Customer Centric Focus
Responsible for the level of customer service provided in your department/store.
Set the example by providing legendary customer service by words and actions.
Spend the majority of time assisting customer and directing other associates covering the department.
Ensure sales associates follow the 5-As of Solution Selling.
Maintain knowledge of products for self and others: provide appropriate matching of features and benefits to match to customer needs.
Handling of customer issues after the sale.
Improve Productivity
Maintain operational integrity of your department. Turn in all paperwork to the office on time.
Maintain proper in-stock position while reducing unproductive inventory. Manage deleted, defective, damaged and clearance section, controlling markdowns and expenses.
Control shrink/loss and protection of all company assets.
Prepare the store for physical inventory.
Develop a Diverse, high Performance Team
Participate in the selection process, performance reviews, coaching and corrective action of your associates, in partnership with the store management.
Supervise and train associates in your department and create daily work assignments. Inform associates of any changes in company policies and procedures with the company.
Conduct ongoing product and project knowledge training.
Maintain a clean, safe, inviting, pleasant environment for our customers and associates.
Maintain a safe work area; participate in safety committee meetings; conduct ongoing safety training
Follow workplace safety policies and procedures and notify managers of safety concerns/violations
Follow procedures in accident investigation, documentation, and prevention
Follow procedures for all company safety programs
Open and Close the Store (as required on a limited basis)
Responsible for store keys and alarm codes but does NOT respond to alarms calls.
Supervises morning or evening crews while maintaining company standards regarding customer service, safety, and security of store property.
Follows all store opening and closing operational procedures and procedures for protecting company assets (human, financial, product, physical plant, and proprietary), ensuring building is locked and alarms set prior to leaving or entering.
Perform other assigned duties as required by customer and business demandsOrchard Supply Hardware offers a competitive benefits package that includes medical and dental coverage, 401(k) savings plan and associate discount.Knowledge, Skills and Abilities Required to Perform Essential Functions
Education
High school diploma or equivalent. AA degree a plus.
Experience
1-3 years of general retail experience or equivalent experience
Previous retail experience as a department lead preferred
Previous experience leading/managing others preferred
Skills
Excellent communication skills; verbal, written, listening
Ability to supervise and oversee a team
Ability to prioritize and manage time effectively
Requires knowledge of the organization, products, and/or services
Excellent analytical and problem solving skills
Change Management skills
Strong organizational and team skills
Job Fit
Ability to work in stressful situations with the public, co-workers and management
Professional approach ability to work harmoniously and productively in a team environment and to respond appropriately to coaching and supervision
Functions effectively and ability to complete tasks with limited direct oversight and supervision
Demonstrated positive energy and quickly builds trusting relationshipsA comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
* Medical and Dental Plans
* Health Care and Dependent Daycare Flexible Spending Accounts
* Short and Long-Term Disability
* Company Paid and Optional Life Insurance
* Business Travel Insurance
* Merchandise Discount
* Adoption Assistance
* Kmart Advantage Rx
* ConSern Loans for Education
* Worklife Solutions
* Voluntary Benefits
* Commuter Benefits
* Sears Holdings Corporation Associate Stock Purchase Plan
* 401(k) Savings Plan
* Vacation Time with Personal Days
* National Holidays
Details:
Job Id:
104537BR
Posted / Updated:
11/22/2011 4:05:40 AM
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