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Description
Lands End is a premier source of apparel and gear for women, men, kids and the home sold by catalog, online, and at over 200 Lands End Shops at Sears. Since 1963, weve earned a reputation for quality, value and exceptional customer service embodied by one simple promise: everything we sell is Guaranteed. Period. Lands End is a proud member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies.
As a Lands End Shop Lead, you will support the Lands End and Sears management teams in the planning, productivity, control and direction of the Lands End Shop. You will do this by managing the day-to-day operations of the Shop (i.e. workflow, sales goals, schedules), coaching consultants to ensure they are providing customers with a world-class shopping experience, executing floor sets according to Lands End Brand Standards, facilitating new hire orientation and product training, and managing the flow of merchandise to the sales floor.
Supports the Lands End District Manager and the Sears Softlines Assistant Manager in developing a high performance team by assisting with the day-to-day operations of the Lands End Shop (i.e. workflow, staff supervision, achieving sales goals, weekly schedules), along with training and coaching on product knowledge, visual merchandising presentation skills and customer service expectations to enhance sales
Able to effectively perform the day-to-day responsibilities of a Lands End Shop consultant (i.e. servicing the customer, demonstrating product knowledge, processing customer transactions using POS system and Lands End in-store direct sale kiosk)
Supports and actively participates in the recruitment, interview and selection process of all Lands End Shop consultants
Executes and directs team on all floor resets and markdown activities
Ensures that the sales floor is set to Lands End Brand Standards at all times
Leads by example in providing customers with a world-class shopping experience; utilizes consultative selling practices and guidelines to identify customer needs and provide appropriate solutions
Acts as a role model and personally contributes to Sears store and Lands End Shop goals
Accompanies the Lands End District Manager during the store visits to assist in identifying areas of opportunity and developing action plans for improving the Shops performance
Assists in resolving customer issues and complaints; escalates issues to Lands End District Manager and/or Sears Softlines Assistant Store Manager as necessary
Facilitates efficient replenishment flow and representation of merchandise
Maintains a neat and orderly stock room to facilitate identification of merchandise to be brought to the sales floor
Adheres to merchandise protection standards
Performs other duties and projects as assigned by the Lands End District Manager and the Sears Softlines Assistant Store Manager
Strong Candidates will have:
Retail management experience
Superior retail and/or customer service experience
Strong selling, communication and coaching skills
Prior experience leading and developing a team of associates
Strong organizational and project management skills
Ability to form strong partnerships and communicate well with store teams
To apply, candidates must email a cover letter and resume directly to Jill Sommers at jill.sommers@landsend.com. Online applications will not be monitored.
A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
Medical and Dental Plans
Health Care and Dependent Daycare Flexible Spending Accounts
Short and Long-Term Disability
Company Paid and Optional Life Insurance
Business Travel Insurance
Merchandise Discount
Adoption Assistance
Kmart Advantage Rx
ConSern Loans for Education
Worklife Solutions
Voluntary Benefits
Commuter Benefits
Sears Holdings Corporation Associate Stock Purchase Plan
401(k) Savings Plan
Vacation Time with Personal Days
National Holidays
Details:
Job Id:
72461BR
Posted / Updated:
1/29/2010 8:47:36 AM
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