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Job Details

Diagnostics Operations Specialist – Information Technology Practice - Arlington, VA

CEB
Arlington, VA
View CEB Company Profile

Description

Diagnostics Operations Specialist – Information TechnologyPractice
 
The Information Technology Practice aims to hire aDiagnostics Operations Specialist, and is currently acceptingapplications.  The selected incumbentwill be part of the Information Technology Diagnostics team and is responsiblefor service management, product marketing collaboration, and operationalcoordination across the Tech practice. The role is to ensure critical servicedelivery to existing and prospective members, through direct ownership of theresponsibilities outlined below.
 
Responsibilities include, but are not limited to:

Driving Diagnostics Recruitment and Retention

  • Co-designing and supporting recruitment campaigns for ITPractice member diagnostic participation and coordinating related operationalactivities (campaign tracking, follow up, etc.)
  • Collaborating with program and marketing partners on broadercommunication messaging and service recruitment channels for diagnostics
  • Creating recruitment and retention playbooks and trainingcollateral for the revenue community
  • Engaging directly with members as needed to enablediagnostic service consumption (e.g., status updates, deadline reminder calls,etc.)
  • Tracking, Analytics, and Reporting
  • Helping track member service utilization of IT Practicediagnostics
  • Identifying opportunities to improve information capture,segmentation and targeting capabilities for recruitment and retention efforts
  • Conducting light analytics on the success of diagnosticrecruitment and retention efforts to inform future campaigns and strategies
  • Creating and Managing Diagnostics Collateral
  • Maintaining an updated library of internal collateral foruse by commercial teams and practice-wide merchandising efforts in partnershipwith revenue and marketing
  • Maintaining the website presence for diagnostics (e.g.,banners, benchmarking tabs, and landing pages) to reflect accurate andup-to-date participation dates and collateral.



 
Process Efficiencies and Team Enablement

  • Identifying and implementing standardized operatingprocedures to engage diagnostic participants with the goal of ensuringconsistent and high service levels across all diagnostics
  • Owning local implementation of global process, makesuggestions on regional improvements focused on driving diagnostic utilizationand operational excellence in globally
  • Assisting with one-off projects (e.g., creating samplereports) 


Preferred Qualifications:

  • Ability to multi task, prioritize and work across a varietyof internal/external stakeholders
  • Demonstrated initiative and resourcefulness,
  • Strong work ethic & attention to detail
  • Superior interpersonal and relationship building skills
  • Excellentwritten and oral communication skills
  • Demonstratedpoise and grace under pressure
  • Intellectualcuriosity and dedication to mastering complex terrain and processes
  • Willingnessto work outside the strict job description parameters, thinking creativelyabout how to provide the highest level of customer/member service
  • 1-3 years’experience (ideally)



 

Details:

  • JobId: 56882
  • Position Type: Full-Time
  • Experience Level: 1 to 3 years
  • Posted / Updated: 12/3/2017

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