The CSA will provide customer support to facilitate the delivery of products and internet-delivered services to clients, provide technical and application support and achieve on-going business objectives.
As a Team Manager in our Client Service & Support (CS&S) eServices organization, you will lead a team responsible for servicing our diverse clients’ brokerage needs via secure eServices in order to build and maintain client loyalty.
This individual will apply their Clinical Pharmacology and Drug Development expertise to the development of small molecule and biologic assets in immunology that help patient prevail over serious autoimmune disease conditions.
The incumbent is given six month functional assignments in varying business units over four rotations. During the course of the two years, incumbents will gain experience in corporate, customer, operations, and provider functions performing and responsible for various work streams and assignments.
Accountable for the effective and efficient delivery of application hosting services. Monitors and ensures outsourced services delivery for assigned service areas on a day-to-day basis. Primary focal point and liaison for Service Provider and other BMS functions for all service delivery matters.