SITE RELIABILITY ENGINEER

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Site Reliability Engineers at Ultimate Software are hybrid software/system engineers that have a breadth of knowledge encompassing all aspects of service delivery. They develop software solutions to enhance, harden and support our service delivery processes. This can include building and managing CI/CD deployment pipelines, automated testing, capacity planning, performance analysis, monitoring, alerting, chaos engineering and auto remediation.

Site Reliability Engineers at Ultimate Software must have a passion for learning and evolving with current technology trends. They strive to innovate and are relentless in their pursuit of a flawless customer experience. They have an “automate everything” mindset, helping our company deploy services with incredible speed, consistency and availability.

Primary/Essential Duties and Key Responsibilities:
  • Engage in and improve the whole lifecycle of services from conception, to inception, including: system design consulting, and capacity planning
  • Define and implement standards and best practices related to: System Architecture, Deployment, metrics, operational tasks
  • Support services through activities such as monitoring availability, system health, and incident response
  • Improve system performance, application delivery and efficiency through, automation, process refinement, post mortem reviews, and in-depth configuration analysis
  • Engage in Communications across all areas of the organization

Required Qualifications:

Knowledge, Skills and Abilities
  • Engineering degree, or a related technical discipline, or equivalent work experience
  • Experience with Cloud based applications
  • Experience with Containerization Technologies
  • Experience with Microsoft and Linux Technologies
  • Experience with VMWare or other Virtual Server Software
  • Experience coding in higher-level languages (e.g., Python, Javascript, C++, or Java)
  • Experience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and messaging systems
  • Experience with MongoDB, MySQL, ElasticSearch, RabbitMQ, and others
  • Experience with operating systems and TCP/IP network fundamentals
  • Experience learning software, frameworks and APIs
  • Ability and willingness to work evenings / nights on occasion.
  • Ability to lead and work in projects

Experience, Education, Certification, License and Training
  • A BS in Computer Science, Information Technology or related field of study is preferred

Preferred Qualifications:
  • Experience as a Site Reliability Engineer, Production Engineer, or equivalent
  • Experience with distributed system design and architecture
  • Experience building and managing CI/CD Pipelines
  • Experience with public or private cloud platforms (e.g. GCP, Kubernetes, or Openstack)
  • Experience with Production level monitoring and alerting with tools like Prometheus, Grafana, Datadog, etc.

Interpersonal Skills:

Here at Ultimate Software, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential.
  • Strong organizational, written and communication skills
  • Positive team participation skills
  • Excellent
  • Creative
  • Self-Motivated
  • Ability to multitask and adapt quickly to changing priorities
  • Ability to communicate effectively (listening, presenting and questioning)
  • Strong Decision-making skills


Disclaimer:

This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

Ultimate Software will reasonably accommodate employees with disabilities as defined by the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) and other appropriate statutes. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact accessibility@ultimatesoftware.com.

It has come to our attention that some people have been contacted online by persons impersonating job recruiters for Ultimate Software. These fraudulent “recruiters” have used Gmail accounts to contact, and have requested personal information, such as depositing a check to purchase work-related supplies. These are not legitimate recruiters or job offers, and do not represent Ultimate Software. To safely apply for and view open positions at Ultimate Software, please click “Apply" and follow the instructions. Note that our recruiter emails always come from an official ultimatesoftware.com email address.

If you suspect you have been the victim of this or a related fraud, immediately contact your financial institution, and then file a complaint with the FBI’s Internet Crime Complaint Center at www.ic3.gov. If you shared other personal or sensitive information, you may need to take additional actions relative to what was shared. Your local law enforcement department may also be able to assist. For any general security related questions regarding Ultimate, feel free to email security@ultimatesoftware.com.

Locations:
Ft. Lauderdale, FL

Accessibility note:
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page:

Accessibility accommodation for applicants