Associate, Customer Contact Center

Address:
235 N Executive Drive

Job Family Group:
Retail Banking Sales & Service

Where new skills and great service come to life

Whether you're new to [Canadian/American] banking or already have financial services experience, our Customer Contact Centre (CCC) is where you'll develop skills for career growth while providing great customer experiences. As a CCC Associate, you'll help customers with their finances - from opening bank accounts to giving sound advice while to promoting BMO's banking products.

How we'll help you get started

At BMO, we invest in our CCC Associates from day one. With learning and development at the heart of our employee's success, we'll introduce you to the world of banking all the way to helping you you can expect to grow into future roles excel in your new role with confidence:

  • At our Institute for Learning facility, you'll get up to 12 weeks of industry leading educational training to build the knowledge and skills you need
  • Our team of leaders continuously work with you to build a development plan with regular to coaching, mentorship and support so you you can in reaching your professional goals


What you'll do day to day

  • Handle an average of75-100 inbound calls daily in a high-volume, fast-paced environment
  • Answer questions, process transactions, recommend products and provide advice to customers over the phone
  • Have meaningful conversations with customers to understand a customer's their needs and sell offer the right products/services to help meet them
  • Quickly Identify and solve problems on the spot quickly with ways to provide exceptional service to address account inquiries while providing technical and troubleshooting support
  • Spend 90% of your time supporting customers on the phone and 10% in career coaching and future learning activities
  • Work with our Marketing, Product and Security teams to deliver personalized customer experiences


A day in the life of a Customer Contact Centre Associate

Learn more about what it's like to work as a BMO CCC Associate.

http://https://www.youtube.com/watch?v=nkW6zdSJKZE&feature=youtu.be

What you'll need

  • A passion forhelping people
  • Ability to critically think on your feet, multi-taskandthrivein a fast-paced environment
  • A positive, enthusiastic attitude with strong people skills
  • Fluency in [English/French] (oral and written)
  • Ability to multi-taskandthrivein a fast-paced environment
  • Willingness to learn and adapt to changing technologies
  • A knack for being tech savvy with above average computer skills
  • Flexibility Ability to work a variety of shifts from Monday-Sunday between 6:30 a.m.-2:30 a.m.in a 24/7 environment (Monday-Sunday from 6:30 a.m. to 2:30 a.m.), plus mandatory training up to 12 weeks (Monday-Friday from 8 a.m. to 4 p.m.)
  • 2-3 years sales, customer service or financial institution experience an asset


Why you'll love growing your careerhere
  • Option to work remotely from home flexibility of work-life balance with 24/7 shift times and work from home options
  • Higher pay with evening and overnight shifts
  • Customizable benefits, performance bonuses and our competitive employee share ownership program
  • Work in a digitally focused environment where you'll use innovative tools
  • Strengthen your skillsets with access to professional tools, resources, in-depth training and ongoing manager support
  • As North American's eighth largest bank serving customers for 200+ years, connect with thousands of employees to build your professional network and explore more opportunities


We're here to help

At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://bmoharriscareers.com

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.