Manager, Campus Experience Job

Job: Customer Service

Primary location: Lancaster , Pennsylvania

Relocation offered: No

Employment status: Full-Time

Travel: 5%

Location: Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.

AWI's corporate campus is a key asset for the company. It provides a unique environment and experience for employees, customers and other visitors.

AWI is embarking on a re-design of its campus buildings with an emphasis on Healthy Spaces - including physical, emotional, and mental health as well as an emphasis on creating and sustaining an inclusive work environment. The campus work is an integral part of the company's Sustainability work - with elements of all Pillars included - People, Product and Planet.

As Manager, Campus Experience, you will report directly to our Senior Vice President, Human Resources and will be responsible for managing a secure, safe, and functional working environment for more than 1,200 people on a 225-acre, one million square foot Corporate Campus, with a focus on optimizing space utilization and enhancing user comfort and productivity. You will manage hospitality for more than 1,000 monthly visitors to the AWI customer showroom. You will also collaborate with the Facilities Capital and Engineering Manager on management of the expense and capital budgeting process for the campus. In addition, you will be tasked with creating specifications for Corporate Campus contracts with suppliers and for creating and reviewing detailed proposals with Procurement.

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,500 employees and a manufacturing network of twelve facilities.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continueto grow and prosper for the benefit of all of our stakeholders. We hope you join us.

What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:
  • A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
  • Personal development to grow your career with us based on your strengths and interests.
  • A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.
  • A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.

What you'll be doing:
  • Work to understand employee and customer needs and requirements and on designing solutions to meet the needs
  • Engage with customers, employees, potential partners, potential employees
  • Design and execute process improvements
  • Manage annual expense budget totaling $11-12M
  • Collaborate with Capital & Engineering Manager to deliver on Capital Budget typically totaling $1.5 - 2M
  • Handle contracts for the Campus including - main agreement is with CBRE.
  • Create specifications to solicit detailed proposals and select vendors for Campus projects
  • Review contract proposals, select bidders, and initiate contracts directly with Procurement
  • Manage Campus Emergency Preparedness protocols including evacuation drills
  • Coordinate Campus response to weather emergencies with Executive Team
  • Maintain safe facility by coaching staff, employees, and visitors on safety processes,
  • Measure and optimize space utilization in coordination with executive staffs
  • Enhance user comfort and productivity considering furniture, fixtures, and finishes
  • Manage Avenue product displays in collaboration with AWI Marketing teams
  • Oversee hospitality process working closely with the Executive Team
  • Manage, train, and develop direct reports including the Avenue Customer Events Specialist and indirect reports for the Receptionist team
  • Ensure all Campus safety procedures are followed by contractors
  • Direct CBRE staff efforts as needed throughout the Campus
  • Manage campus landscaping and snow removal activities with CBRE Operations Manager
  • Direct work of contract suppliers

What will make you successful:
  • Strong project management skills, detail-orientation, and ability to manage multiple priorities
  • Being calm in stressful situations
  • Proactive approach to communications
  • Results-oriented who can work across organizational lines and at multiple levels and achieve business objectives through personal initiative, collaboration and energy
  • Proficient in Microsoft Office applications, and the Internet
  • Ability to influence behaviors of senior-level technical resources without positional authority
  • Strength in taking initiative and ownership of projects and assignments
  • Ability to drive effective and proactive problem solving through relationships, networking and influencing

Required Qualifications:
  • 10+ years of related, progressive experience
  • Demonstrated leadership within previous roles

Preferred Qualifications:
  • Experience within Customer Service, Hospitality, Marketing, Procurement, Operations, or Facilities Management

Armstrong World Industries (AWI) is an equal opportunity, affirmative action employer and we value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Accommodation statement: If you need a reasonable accommodation for any part of the employment process, please contact us by email at AWI talent acquisitionand let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiriesconcerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!

Nearest Major Market: Lancaster
Job Segment: Engineer, Manager, Marketing Manager, Procurement, Sustainability, Engineering, Management, Marketing, Operations, Energy