Executive Director of Supplier Performance Management

Job Description:
The American Red Cross (ARC) spends $2 billion annually on goods and services. Of this amount, $1.4 billion is spent on goods and services that should be strategically sourced (sourceable), including regulated and non-regulated materials, supplies, facilities and equipment maintenance, consulting, and IT hardware and software. The $0.8 billion in spending that is not strategically sourced consists of payments to government agencies, grant recipients, inter-Red Cross transfers, and payroll and employee benefits.
Supply Management has a Center of Excellence (COE) responsible for establishing and managing a standard of world-class supply performance. Within this COE is the organization: Supplier Performance Management (SPM). SPM is led by this Executive Director of Supplier Performance Management. This leadership role is accountable for driving innovation through Value Analysis/Value Engineering (VA/VE) with suppliers that are strategic to the Red Cross. In addition, the Executive Director is responsible for the Supplier Performance Management (SPM) program, across the Red Cross, consisting of supply forecasting (e.g. integrating Red Cross blood production plans with key suppliers to ensure key suppliers ability to deliver to such production forecast) monitoring supplier performance (e.g. daily/regularly monitoring key supplier inventory levels, ability to deliver, etc.), measuring supplier performance (e.g. supplier score-carding) and providing regular feedback on their performance to key suppliers via Supplier Business Reviews and a robust Supplier Auditing framework. Supplier Auditing is in close collaboration with the Regulatory and Compliance team and the Corporate Audit team.

The Executive Director is a key executive role and a key thought leader in Supply Management. This requires both a keen operational mindset (e.g. has a pulse on daily blood production operations and supply operations that support daily blood production) and a strategic mindset (e.g. ability to develop & propose a strategy in collaboration with the President of Biomedical and then execute agreed strategy with the CEO-level of key suppliers).

Job Description/Qualifications Summary

This position is backfilling an Executive Director that is a long-term Red Cross employee who extensive Biomedical experience and is an accomplished Supply Management professional. The candidate that fills this role is viewed by the Biomedical Business and Supply Management as critical to success. The ideal candidate will have significant experience in roles that required: leadership in the "blood business", excellent written and oral communication with executives, and deep category management experience.

Examples of accountabilities and responsibilities include:
  • Work with the Sr. Director of MI & Transformation to operationalize: Supplier Performance Management and Supplier Relationship Management programs for Biomedical.
  • Facilitate an assessment of the Biomedical supply base using qualitative risk factors. Subsequently, work with the Business and Supply Management leadership to develop contingency plans.
  • Ensure all improvements/changes to the risk assessment process are incorporated into new supplier selection.
  • Represent Biomedical on the executive Stakeholder Advisory Board. It is a part of the Procurement Policy of the Red Cross that this group of executives endorse the contract strategy and award for agreements >$500k in contract value.
  • Represent Biomedical on the executive Supplier Risk Management Council. This Council is a group of executives responsible for scrutinizing the risk profile and risk management for suppliers classified as "high-risk".
  • Ensure the Supplier Risk Management and Stakeholder Advisory Board processes are understood by the Biomedical Business.
  • Facilitate the development of a standard process for managing risk alerts for Biomedical.
  • Work with the Sr. Director of Risk Management, the Head of Strategic Procurement, and the Office of General Counsel to optimize the contracting processes.
  • Work with the Sr. Director of Risk Management to develop and implement improvements in contract enablement through a Contract Lifecycle Management solution.
  • Manage a small team of staff, while tapping into a broader group within Supply Management to drive results through a work planning process.

  • BS in Finance, Accounting, Supply Management, Engineering, Life Science degree or an MBA.
  • At least 10 years of leadership experience that demonstrates adept influencing skills.
  • At least 10 years of experience in the blood industry that demonstrates progressive growth in accountabilities.
  • Strong problem-solving and collaboration skills.
  • Ability to develop & deliver clear presentations and stakeholder communications.
  • Solid business acumen coupled with a solid understanding of business structures, processes, and information flow in a multi-business unit organization.

Desirable Qualifications
  • Masters or PhD in life sciences that complement experience in the blood industry.
  • 10 years of experience in Supply Management, or Contracts & Procurement.
  • Demonstrated expertise in developing and executing business/supply management processes.
  • Experience in root-cause-analysis problem-solving techniques.

Work Location, Travel, and Work Hours
  • This position can be located anywhere in the continental United States.
  • Work hours are Eastern Standard Time.
  • Prior to COVID 19, estimated travel was 15% to 20%, and although nearly all domestic there may be a periodic need for international travel. In general, travel has been suspended and will resume sometime in the future.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply.

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