Administrative Analyst-Behavioral Health, Santa Monica

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Responsibilities
In this role, the analyst is
responsible for coordinating the activities of the UCLA Behavioral Health
Network. This includes recruiting providers, establishing relationships,
managing referrals, being available to answer provider and staff questions,
training, maintaining an updated and accurate provider database, ensuring MOU's
are updated, ensuring coordinators are trained in referral processes, running reports
on referral patterns and network coverages, updating leadership on identified
gaps in service and providing recommendations, and problem solving if
patient/provider situations occur. The
analyst will interact with BHA and BHN providers to maximize patient care and
patient satisfaction. The analyst will assist with a full range of
administrative and patient care support functions to include assisting in
coordinating patient flow with BHN. Responsible for maintaining an environment
that promotes quality care and patient satisfaction, and working with the
management team to assure effective operation of the Behavioral Health Network.
The analyst will work closely with the behavioral health checkup team to ensure
completion of UCLA BHC by the BHN providers as required.Qualifications

Required:
  • Two-years experience in a health system setting or similar type of behavioral program.
  • Skill in reading and understanding documents such as training manuals written in Standard English.
  • Skill in speaking clearly and distinctly using appropriate vocabulary and grammar, telephone manners to handle heavy phone work with courtesy and tact.
  • Basic mathematical skills. To efficiently analyze various pertinent data.
  • Basic organizational skills to ensure a workable, efficient office including organization schedules, electronic and paper records and files, etc.
  • Ability to handle confidentiality issues with tact and diplomacy.
  • Ability to work effectively with patients, physicians and staff in a diplomatic and professional manner in order to maximize suite operations.
  • Skill in prioritizing assignments and managing multiple tasks.
  • Ability to work effectively as a member of a team in order to provide effective patient care.
  • Working knowledge of CareConnect and required Electronic Health Record systems.
  • Team Building Skills.
  • Ability to elicit salient clinical information such as presenting complaints from patients and referring professional, and make appropriate assignments based on established guidelines.
  • Skill in listening perceptively, conveying awareness and responding to patients and visitors with health concerns using tact and discretion.
  • Skill in speaking clearly and distinctly in person and over the telephone, using appropriate grammar and vocabulary in order to share information, effectively communicate, share and obtain information with persons from diverse social, economic and cultural backgrounds.
  • Ability to triage patient issues to achieve resolution.
  • Ability to interact diplomatically and sympathetically with patients, their families, and the general public in a high volume, continuous public contact setting.
  • Skill in performing with frequent interruptions and/or distractions including the ability to accept equivocal circumstances and respond to changing priorities and deadlines.
  • Typing ability to prepare forms, manuscripts or correspondence with speed and accuracy.
  • Ability to maintain equanimity in the face of resistance, indifference and hostility.
  • Skill in working independently and following through on assignments with minimal direction and in setting priorities which accurately reflect the relative importance of assignments.
  • Ability to accept directions from management and act promptly.
  • Knowledge of medical terminology. Working knowledge of medical and psychiatric insurance plans and types of coverage provided.
  • Strong analytic skills.
  • Strong presentation skills.

Preferred:
  • Knowledge about UCLA BHA and BHN.
  • BA/BS degree, with experience working in a mental health clinic.

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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