Technical Design Expert - Salesforce Architect

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Job Description

With 350 associates across 40 countries, Commercial IT is the backbone for Novartis launch excellence and commercial/medical execution. We deliver integrated IT Solutions and Services within an eco-system of partners. We are hiring, adding 30 new roles to our team based in the United States.

Here is your opportunity to work with the latest technology to make an impact and support a multimillion portfolio in an innovative, unbossed environment.

In this role you will manage the planning, design, development and delivery of system solutions for a specific business or technology area, in alignment with design and architectural standards and business requirements. Direct the capture, qualification and prioritization of new IT demand and ensure IT services provided to business meet service quality standards as per agreed SLAs.
- Manage and Lead the technical solution designs in alignment with design and architectural standards, while meeting quality, performance, security and business requirements.
- Actively engage with customers to refine technical designs and integrations for delivering the necessary salesforce technology services to support our business.
- Manage the scheduling and deployment of IT solutions across multiple countries and/or functions.

As a Technical Design Expert, you will:
- Represent IT to the business or IT groups receiving services, ensuring that expectations for IT services are met.
- Identify and qualify new demand with overall responsibility for steering proposals through the early phases of approval; lead initiatives to identify opportunities, gather high level requirements, perform high level technology impact analysis, and work directly with customer teams to identify and develop business cases, and obtain sponsorship.
- Lead the delivery of projects for the business, from initiation to operational handover, aligning with COEs and other BEFs where needed.
- Ensure SLAs are met for all IT Services, collect customer feedback and identify optimization areas; identify and manage risks related to IT Services.
- May hold end to end accountability for business processes, integrate services horizontally across organizational units, and manage interfaces between Service Delivery projects.
- Manage the design of system solutions in alignment with design and architectural standards, while meeting quality, performance, security and business requirements.
- Manage the scheduling and deployment of IT solutions across multiple countries and/or functions.
- Design and manage technical solutions for projects by compiling the required technical needs according to defined time schedules.
- Manage traceability of technical solutions to their requirements and technical components.
- Ensure technical designs adheres to architectural roadmap and supports the development, execution and operations of solutions.
- Ensure that delivery of technical solutions meet requirements outlined in the project documentation.
- Lead the technical user experience designs when delivering new solutions and services.
- Manage the designs of solutions ensuring successful peer reviews, formal documentation and alignment to provide signed off technical documentation.
- Ensure that all work is designed in line with agreed time, cost and quality constraints.
- Lead technical design of solutions to meet with quality standards.
- Establish standardized technical designs to enable cost effective delivery of solutions.
- Authorize and conduct solution design handover / lead solution discussions with other work streams.
- Ensure that all designs and deployment of solutions can be tracked, installed, tested, verified and backed out (if required).
- Lead technical designs to ensure compliance with security and compliance policies and procedures.
- Peer review and sign off detailed solution designs.
- Participate in requirement gathering workshops.
- Map local requirements to a global standard.
- Deliver detailed solution documentation
- Manage releases

EEO Statement
The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Minimum requirements

The ideal candidate will have:
- Bachelor’s Degree in IT or related

- At least 8 years of experience:
Leading large and/or diverse multi-functional teams
Leveraging digital technology / big data
Launching a new product Ambiguity Proficiency in Healthcare/ Health finance/ Health technology/ Health Economy across geographies IT Solution Architecture

- Expert Salesforce knowledge essential (Professional Certifications desired)

- Related pharma industry experience highly desirable.

- SQL or Salesforce SOQL skills required.

- Demonstrated experience in using development toolkits that manages code repositories, code integration, build deployments and continuous integrations tools (Git, Bitbucket, Travis CI, Jenkins, Salesforce DX).

- Knowledge on system / API integration and basic authentication methods (Keywords: SOAP, REST, Salesforce API, OAUTH, SSO) desired.

- Additional technical skills in the wider Salesforce ecosystem desirable, e.g. Marketing Cloud or Pardot experience.

- Experience with APEX a plus

Why consider Novartis?

799 million. That’s how many lives our products touched in 2019. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

Imagine what you could do at Novartis!