Lead Field Service Engineer, Metals

Save
You need to sign in or
create an account to save a job.
Job Description Summary

The Lead Field Service Engineer will provide support, technical expertise and engineering solutions to support the installed base within Power Conversion. In this role, you will own the resolution of post-sales technical customer issues at customer sites with accuracy, quality, and timeliness in order to meet customer needs and business goals.

Job Description

Roles and Responsibilities

As Lead Field Service Engineer, you will:
  • Support trouble shooting of installed products at customer site, including accurate and timely settlement of all warranty claims from assigned customers
  • Execute on site project management and technical leader duties to resolve customer issues and provide customer satisfaction
  • Coordinate additional opportunities to serve the customer with the customer service team, parts, other FSE's, repair services, sales, and product engineering teams
  • Advise the customer of recommended upgrades, parts, and service opportunities to improve customer productivity and sell GE parts / services
  • Coordinate maintenance activities for the customer and plan for inspections
  • Provide support to engineering teams working on customer Conversions, Modernizations, Upgrades (CMU's) projects
  • Support the bidding process for the customer Conversions, Modernizations, Upgrades (CMU's) projects
  • Identify new opportunities and develop effective offerings to improve in-service equipment reliability / availability
  • Develop presentations and provide training and instruction to customers on system operations
  • Promote sales of maintenance services
  • Perform other related engineering tasks to facilitate proper commissioning and customer satisfaction
  • Provide on call support in response to customer calls for service
  • Ensure appropriate response and service is provided to customer
  • Complete timely service reports and other administrative requirements
  • Support business growth opportunities and marketing campaigns


Qualifications/Requirements:
  • Bachelor's Degree from an accredited university or college (OR Associate's Degree with a minimum of 8 years of experience in a customer facing role OR High School Diploma / GED with a minimum of 10 years of experience in a customer facing role)
  • Minimum of 2 years PLC Programming experience
  • Minimum of 5 years of experience within an engineering environment
  • Minimum of 2 years of experience with metal systems (automation, AC & DC drives, AGC and Level 2)


Desired Characteristics:
  • Ability and willingness to travel and work overtime, as required
  • Ability and willingness to possess and maintain a valid driver's license and/or US Passport
  • Electronics, electrical and/or mechanical trouble shooting skills (hands-on approach)
  • Ability to learn software tool applications to support Human Machine Interface (HMI) and application changes
  • Strong computer skills with familiarity with MS Office, TCP / IP configuration
  • Ability to read and interpret mechanical and electrical drawings
  • Electrical maintenance experience
  • Strong verbal and written communication skills
  • Ability to read and write in English
  • Ability to prioritize / organize work and meet deadlines
  • Ability to set and meet aggressive targets
  • Self-starter with minimal supervision required
  • Ability to work independently
  • Strong programming skills in ladder logic and function block PLC applications
  • Proficient programming experience with P80i, GEMCAD & Alspa Pilot


This role can be based anywhere in Illinois or Indiana.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

GE11GLOBALR3543598EXTERNALENGLOBAL