Director, Business Performance Management - Global Clinical Operations

Job Description

Summary :

This is role is the Head of Business Performance Management (BPM) group within Global Clinical Operation’s (GCO) POC (Performance Operational Capabilities) group. This is a key strategic and leadership role in support of identifying, developing and measuring performance & improvements to working practices across Global Clinical Operation (GCO), potentially touching all employees of the organization including, our external stakeholders (investigator sites, patients and partners).

The BPM group, in support of GCO, focuses on identifying, reporting and effectively displaying key performance indicators (KPIs), metrics, & insights (~ business analytics), oversight of GCO’s clinical systems & technology needs, resource and demand management, provides expertise on continuous improvement (CI) methodologies, and provides project management support for initiatives as needed. The role is accountable and responsible to lead and oversee all of the remits within BPM.

Given scope and business needs, the role may require heightened focus/specialization in one or more of the other areas within Business Performance Management at any given time.

Job Description :

The role is responsible for the following key job duties -

• Lead and provide direction to the business analytics strategy for GCO. Responsible to build the capabilities and ensure execution per plan for identifying, reporting, and effectively displaying key performance indicators (KPIs), metrics, & insights

o Identify internal and external performance measures. Continually keep up to date with industry insights and intelligence to support identification of leading and lagging indicators

o Identify and manage a robust and fit for purpose reporting capability

o Identify operational data quality issues and a strategy and plan to maintain operational data quality at high standards

o Share performance measures to inform continuous improvement efforts

o Identify & execute on opportunities with external vendors (CROs, data providers, technology vendors) that would support GCO’s business analytics goals and lead and oversee such efforts

• Responsible to oversee GCO’s key clinical information systems and technology capabilities and needs

o Provide expert advice and direction to the clinical information systems strategy for GCO. Identify opportunities for innovation

o Ensure proper day to day functioning of GCO’s key clinical information systems (e.g Clinical Trial Management Systems (CTMS), Interactive Response Technologies (IRT), Operational Data Repository (ODR), etc.) and address issues in an expeditious manner to avoid business continuity disruption

o Liaise with other business system owners (e.g Clarity) to ensure GCO needs are met as well as to ensure GCO’s system strategy is in alignment with other functions (Clinical Sciences, R&D).

o Champion and advocate for GCO’s IT needs with personnel and leadership from the Information Technology (IT) dept (e.g IT Functional Lead). Liaise with IT on GCO’s IT projects to ensure challenges and opportunities are addressed

o Coordinate and be the lead representative for GCO’s IT Technology Annual Operating Plan (AOP)

• Responsible for GCO’s resource and demand management processes and reporting

o Lead GCO’s resource & demand management processes & practices to allow for effective reporting on employee and contractor staff resource assignments and demand needs. Identify opportunities for improvement in our resource and demand management practices and process to help better support data driven justifications for resources to meet business needs

o Be the lead point of contact for other stakeholders in R&D (and beyond) to align processes and data as it relates to resource and demand management

o Provide expert advice, guidance and training (as appropriate) to GCO on systems and processes used in resource and demand management

• Lead, support process improvement and project management needs (for non clinical program/study initiatives) needs within GCO.

o Provide expert guidance and/or facilitation for process improvement methodology on initiatives to meet GCO goals/vision. Build and ensure fit for purpose framework for lessons learned and After Action Review (AARs) that aligns with R&D strategy as needed.

o Build and ensure capability (e.g. via employees, contractors, and/or consultants) to support GCO’s project management needs for non-clinical program/study initiatives

o Track and manage the GCO goals and portfolio of process improvement initiatives within GCO to allow for accurate and period reporting of statuses

• As a member of the POC leadership team, and as an extended member of GCO Senior Leadership Team (GCO XLT) provide consultative and strategic advice into the overall remit of GCO, POC’s and BPM’s vision and mission in support of clinical program and study execution. Participate in BPM and POC LT mtgs and extended GCO Senior Leadership Team (XLT) meetings

• Provides group leadership, management, and guidance to direct reports. Oversee contractor staff and ensure services/deliverables and SLAs are met. For employee staff is responsible for conducting performance management, career development, and compensation planning within the remit / department. Responsible for overall team build out, attracting and retaining talent, recruiting internal staff and external contractors to support team goals.


• 10 - 15+ years of experience in the pharmaceutical, biotech and/or management consulting industry.

• Proven leadership ability and team building skills are critical. Robust expertise and experience in project management & portfolio management, and strong facilitation skills are critical to fulfilling the requirements of this role.

• Sigma Black or Green Belt certification and knowledge of lean and other continuous improvement methodologies is a plus.

Education :

Bachelor's Degree required and Master’s degree highly preferred.

Additional Information

Biogen’s US Alzheimer’s Franchise is looking to recruit proven and ambitious sales achievers with at least five years of experience in pharma, specialty, hospital, med device/capital equipment, and/or biotech sales.
In this field-based, specialty sales representative position you will be called upon to sell our products with key stakeholders in the Alzheimer’s Disease community: including Neurologists and allied health professionals.