Order Management Specialist

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Job Description:
Responsibilities:

1.Receive routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies. Follow appropriate procedures ensuring accurate order entry and order fulfillment. Make follow-up calls if product needs cannot be met as expected.

2.Maintain/work with data, tools or computer programs to facilitate management and monitoring of product and service information.

3.Provide customer service to clients. Proactively communicate with hospital customers to increase customer satisfaction.

4.Maintain positive and professional communications, both internally as well as externally to provide regular product/service information and follow-up; promote teamwork.

5.Assist hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures that assist the customers and the patient.

6.Rotate inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers.

7.Investigate and resolve hospital shipment problems. Receive, investigate and communicate related to customer concerns; complete customer concern documentation accurately and timely, then forward to appropriate individual(s) for follow-up/review.

8.Determine most economical method of transportation for hospital shipments.

Remote position - Work from Home

Shift:2nd Shift
Hours 5-8hr shifts (4p-12:30a) - Days TBD
Holiday & On Call Responsibilities

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.



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Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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