Assoc. Operations Coordinator - Florida City Gas

Requisition ID: 53598

Florida City Gas is part of a national company with local roots in the communities we serve. We serve approximately 108,000 residential and commercial natural gas customers in Florida's Miami-Dade, Brevard, St. Lucie, and Indian River counties. Join our team today. Learn more

Position Specific Description

Florida City Gas is seeking Associate Operations Coordinators to join their team in Port St. Lucie, FL.

This position provides 24/7 emergency response coverage - rotating shift work. Bilingual (English/Spanish) preferred.

Job Overview

Employees in this position will support field operations by performing emergency dispatch functions, dispatching of work as assigned, and coordination of line locating activities including resolving customer complaints and escalations. This job supports operations management and field service representatives for all items related to emergent order dispatch and line locating activities. Individuals utilize all applicable internal systems to ensure work is assigned and routed correctly and to find efficiencies that will harmonize in-day work related to emergency and line locating orders.

Job Duties & Responsibilities

  • Utilizes internal systems to ensure proper routing and dispatching of all emergency work orders
  • Compiles and analyzes large amounts of data and generates reports as needed
  • Utilizes internal systems to ensure proper routing and dispatching of all line locating orders
  • Provides feedback to field operations management regarding status of daily workload forecast versus actual metrics
  • Maintains current and accurate records of all field related activity for regulatory reporting
  • Identifies difficult situations and works with supervision to devise plans that will lead to positive outcomes
  • Administers tracking and reporting of business metrics for assigned field related activities
  • Performs other job-related duties as assigned

Required Qualifications

  • High School Grad / GED
  • Associate's or Equivalent Experience
  • Experience: 0+ years

Preferred Qualifications

  • Bachelor's Degree
  • Experience: 1+ years

Employee Group: Non Exempt
Employee Type:Full Time
Job Category: Operations
Organization: Florida City Gas
Location: Port St Lucie, Florida
Other Work Locations: Florida
Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

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Nearest Major Market: Port Saint Lucie
Job Segment: Gas, Energy