Cash Management Specialist

Cash Management Specialist

Job ID: 2021-26616
Location:
200 Jericho Quadrangle, Jericho, NY

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We’re not the only ones who have seen it; we’ve recently been recognized by Forbes as one of America’s Best Employers as well as by the Human Rights Campaign, Diversity Inc Magazine, and Cablefax for our diversity & inclusion program.

JOB SUMMARY

The Cash Management Specialist supports the external and internal customer experience by providing accurate resolution and working knowledge of payment processing, research and customer service in a multi-product environment for the entire Cable & Communication organization.

RESPONSIBILITIES
  • Performs and communicates within compliance all aspects of the Cable Data, OSMS, and web-based billing systems (i.e. E-bill, EBOX, IVR, Mobile, Wells Fargo etc.).
  • Reviews and utilizes cycle cutoffs and related information to maximize customer satisfaction including but not limited to accounts receivables, and customer correspondence
  • Understands, administers and ensures compliance of company policies and procedures
  • Possess working knowledge of the subscribers monthly billing statement which includes charges, prorates, credits, install fees, late fees, non-sufficient funds fees, equipment charges
  • Coordinates the research, adjustments and payment applications of customer accounts. Ensures that standard resolution and completion (including quality control) of payment processing, deposit preparation, research, and report entries are processed on an accurate and timely basis.
  • Responsible for resolving issues that are of moderate complexity, that require research or escalation as it relates to the day-to-day operation
  • Responsible for ensuring the timely completion of standard level projects in conjunction with Billing and Collections Management.
  • Responsible for performing any and all administrative tasks through use of appropriate company documentation, ensuring it is completed in a thorough and accurate manner.
  • Responsible for meeting company standards pertaining to quantity and quality of work performed on an ongoing basis.
  • Responsible for performing all work related tasks in a manner that is in compliance with all Cablevision policies and procedures.
  • Special projects, as assigned by Supervisor


QUALIFACATIONS AND REQUIREMENTS
  • 2+ years work experience in banking or other financial environment.
  • Knowledge of billing systems and order processing, including IDA.
  • Excellent oral and written communication skills, organization skills, and accuracy with details required.
  • Proven ability to perform multiple duties in a busy, deadline-driven environment while maintaining accuracy and compliance with time management requirements.
  • Ability to work flexible hours, including evenings, weekends, holidays and overtime as required.
  • Knowledge of computer software, utilizing windows based software (Microsoft Word, Excel).

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.