Client Support Specialist - Part-Time

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Provide exceptional support to Gallup clients.

As a client support specialist in our Omaha Riverfront office, you will provide the world-class service Gallup's clients expect from us. Supporting a wide variety of Gallup services and products, you'll help clients, consumers and survey respondents troubleshoot problems and navigate through our platforms. Using your excellent written and verbal communication skills and knack for technology, you'll answer questions about our products and help transform stressful situations into positive interactions via phone, email and chat support. While most of the time you will work independently, you'll also collaborate with your team, providing backup and guidance to your coworkers as needed.

If you're ready to be the reassuring voice of Gallup and help us fulfill our mission of changing the world, join us, and put your greatest strengths to work.

Who we want:
  • Calm and compassionate communicators who can easily put their thoughts into words and quickly build rapport to help others through stressful situations
  • Dedicated achievers who thrive in a fast-paced environment where they can be highly productive
  • Proactive thinkers who can anticipate opportunities to better serve Gallup's clients through a variety of product and service offerings
  • Logical problem solvers who can easily navigate technical systems and are known for their ability to resolve issues and provide client support in the moment

What you need:
  • Associate degree preferred
  • Previous customer support and chat experience preferred
  • Candidates must be able to work a minimum of 15 hours per week and can work up to 35 hours per week, depending on weekly work demands
  • Eligibility to work in the United States is required; this position is not eligible for employment visa sponsorship.

What we offer:
  • Flexible scheduling with day, evening and weekend shifts available. Opportunity to work anywhere from 15-35 hours a week, depending on weekly work demands
  • A casual and hybrid work environment that allows you to work on-site and from home (You will determine with your manager and team what hybrid looks like for you.)
  • World-class managers who guide and empower associates based on their unique skills and strengths
  • Ongoing learning and development opportunities
  • Work that aligns our mission with your purpose
  • On-site benefits, including a state-of-the-art child development center, cafeteria, federal credit union and workout facility
  • A beautiful downtown Omaha office that sits on the Missouri River and boasts 50 acres of land

Gallup is an equal opportunity/affirmative action employer that celebrates, supports and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law.