Strategic Account Specialist - Abbott Nutrition - Columbus, OH

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Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

About Abbott

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands - including Similac®, PediaSure®, Pedialyte®, Ensure®, Glucerna® and ZonePerfect® - to help get the nutrients they need to live their healthiest life.

Our location in Columbus, OH, currently has an opportunity for a Strategic Account Specialist. The Strategic Account Specialist is an individual contributor role in Customer Service Operations. These individuals have mastered the account management function for the largest revenue and most complex nutrition customers. They often communicate and work directly with multiple layers within the account which may include but are not limited to product updates, pricing updates, and transportation/network changes. They collaborate with Supply Chain Managers and National Account Managers to manage all aspects of customer service including identifying, resolving, and managing account inefficiencies and expectations. The position is extremely visible and high profile due to the strategic nature of the account base and level of interaction with internal senior management.

  • Manage customer orders and appropriate queues to meet customer delivery expectations and PO Fill Rate compliance to avoid significant fines.
  • Maintain scorecard performance and drive ANSC initiatives to improve customer satisfaction and compliance.
  • Proactively collaborate with Deployment to ensure adequate DC inventory availability for promotional shipments, new item introductions and other general products
  • Collaborate with Supply Chain Transportation Logistics 3PL DC to ensure customer expectations are met.
  • Monitor delivery and product availability issues that may result in compliance fines and/or customer scorecard performance. Collaborate with Transportation and Deployment to address performance issues and develop corrective action plans.
  • Strategize with internal departments to establish efficient order behaviors in relation to complete delivery, effective ordering patterns, and assist in the improvement of the perfect order.
  • Collaborate with brand group, SCM and NAMs to manage the execution of new product introductions, price and/or contract changes, general product discontinuations, as well as implement product exit strategies.
  • Proactively communicate with SCM's, NAM's, customer contacts, and appropriate internal departments with regards to late arrivals, products cuts, and backorders according to account specific expectations.
  • Attend and/or lead customer account visits on an as needed basis to collaborate and strategize for efficiencies on the account


  • Bachelor's degree preferred or 5 years of equivalent job experience in order management, customer service and/or retail sales
  • Microsoft office skills, SAP are required.
  • Strong written and verbal communication skills
  • Proven analytical problem solving and data mining skills
  • Ability to multi-task, prioritize and manage time effectively
  • Proven customer support experience

  • Cognos, Sharepoint, LEAN, CORS


At Abbott, you can have a good job that can grow into a great career. We offer:
  • A fast-paced work environment where your safety is our priority
  • Production areas that are clean, well-lit and temperature-controlled
  • Training and career development, with onboarding programs for new employees and tuition assistance
  • Financial security through competitive compensation, incentives and retirement plans
  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
  • Paid time off
  • 401(k) retirement savings with a generous company match
  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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