Order Management Sr. Analyst

Job Description

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com .

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Responsibilities of the Order Management Sr. Analyst include:

  • Support the order management function for datacenter deployment
  • Monitor the accuracy of demand as well as demand prioritization and input orders into multiple systems
  • Coordinate with cross functional internal stakeholders to ensure on time machine delivery and order fulfillment
  • Triage and resolve process and data issues for the internal organization or partners using bug workflow
  • Provide daily and weekly reporting of metrics to business stakeholders
  • Support development of documentation on order management coordination
  • Work with multiple business stakeholders, Planners, Business users, and strategic suppliers to align priorities, and highlight risks.
  • Lead team of 4- 6 Analysts
  • Act as a single point owner for operations delivery, adherence to Key Performance Indicators (KPIs) and issue resolution
  • Act as a first point of contact for escalations
  • Create execution documentation, facilitate onboarding, training and knowledge transfer for new joiners
  • Design and develop metrics, reports and analyses to measure operational performance and related business outcomes
  • Partner with operations and management teams to ensure communication of results and resolve customer escalations
  • Support order management execution
  • Complex bug triage, cross functional issue resolution
  • Conduct root cause analyses, provide periodic metrics reporting, and align service delivery towards improving overall business metrics
  • Work with client Program Managers to suggest end to end process improvements


Read more of the job description

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Qualifications

Basic Qualifications:
  • Bachelor's degree or 3 years of experience in Supply Chain Operations (order management, planning, logistics, manufacturing, or PLM)
  • Minimum 3 years of experience in Order Management, Supply Chain Planning, Logistics, Manufacturing or PLM


Preferred Qualifications:
  • Bachelor's degree in Engineering, Information systems, Business or Supply Chain Management
  • Experience establishing and managing key Supply Chain KPI's
  • Experience managing a team
  • Experience in the Hi-Tech industry
  • Experience working on Data Centre deployments related processes


Professional Skills Requirements:
  • Strong analytical skills and demonstrated proficiency in developing and deploying analytical solutions
  • Outstanding communication and stakeholder management skills
  • Self-driven with the ability to work in an unstructured environment with minimal supervision
  • Ability to lead and work in a fast paced, dynamic, and global environment.


What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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Basic Qualifications:
  • Bachelor's degree or 3 years of experience in Supply Chain Operations (order management, planning, logistics, manufacturing, or PLM)
  • Minimum 3 years of experience in Order Management, Supply Chain Planning, Logistics, Manufacturing or PLM


Preferred Qualifications:
  • Bachelor's degree in Engineering, Information systems, Business or Supply Chain Management
  • Experience establishing and managing key Supply Chain KPI's
  • Experience managing a team
  • Experience in the Hi-Tech industry
  • Experience working on Data Centre deployments related processes


Professional Skills Requirements:
  • Strong analytical skills and demonstrated proficiency in developing and deploying analytical solutions
  • Outstanding communication and stakeholder management skills
  • Self-driven with the ability to work in an unstructured environment with minimal supervision
  • Ability to lead and work in a fast paced, dynamic, and global environment.


What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

", "description": "
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com .

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Responsibilities of the Order Management Sr. Analyst include:

  • Support the order management function for datacenter deployment
  • Monitor the accuracy of demand as well as demand prioritization and input orders into multiple systems
  • Coordinate with cross functional internal stakeholders to ensure on time machine delivery and order fulfillment
  • Triage and resolve process and data issues for the internal organization or partners using bug workflow
  • Provide daily and weekly reporting of metrics to business stakeholders
  • Support development of documentation on order management coordination
  • Work with multiple business stakeholders, Planners, Business users, and strategic suppliers to align priorities, and highlight risks.
  • Lead team of 4- 6 Analysts
  • Act as a single point owner for operations delivery, adherence to Key Performance Indicators (KPIs) and issue resolution
  • Act as a first point of contact for escalations
  • Create execution documentation, facilitate onboarding, training and knowledge transfer for new joiners
  • Design and develop metrics, reports and analyses to measure operational performance and related business outcomes
  • Partner with operations and management teams to ensure communication of results and resolve customer escalations
  • Support order management execution
  • Complex bug triage, cross functional issue resolution
  • Conduct root cause analyses, provide periodic metrics reporting, and align service delivery towards improving overall business metrics
  • Work with client Program Managers to suggest end to end process improvements
", "responsibilities": "unavailable", "datePosted": "5/25/2021 12:00:00 AM", "validThrough": "7/3/2022 6:47:37 PM", "hiringOrganization": "Accenture", "employmentType": "Full time", "skills": "Business Process Delivery", "Industry": "unavailable", "experienceRequirements": "Senior Analyst", "identifier": { "@type": "PropertyValue", "name": "Accenture", "value": "00971902_en" } }]
COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.

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